RCS-Specialized Manager

IU Health; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Indiana University Health is seeking a RCS Specialized Manager to lead Revenue Cycle Operations across assigned teams, ensuring efficient workflows, standardized processes, and strong performance against benchmarks.

The role emphasizes strategic planning, resource management, team development, and ensuring quality and compliance while aligning with IU Health's mission and values.

Qualifications

• Requires relevant degree or certification supporting specialized functions (ASN/BSN for clinical roles, AHIMA/AAPC coding credentials for coding roles, JD for legal roles, MIS/ITIL preferred for IT roles).
• Three years of hospital or physician billing experience preferred.
• Knowledge of healthcare billing terminology and processes.
• Ability to plan and manage resource utilization.
• Strong interpersonal, problem-solving and analytical skills.
• Effective written and verbal communication in individual and group settings.
• Ability to organize and manage work to meet performance expectations.
• Ability to promote teamwork and develop team members.
• Ability to manage within budgets.

Responsibilities

• Lead Revenue Cycle operations for assigned teams with specialized knowledge.
• Monitor and improve team performance, reporting to senior management.
• Manage budgets and pursue cost-reduction opportunities within Revenue Cycle Services.
• Drive strategic planning, program development, and workforce engagement.
• Ensure compliance with government standards and third-party contracts.
• Oversee smooth integration of new billing entities and high-quality transitions.

Skills

Revenue cycle leadership

Healthcare billing knowledge

Data analysis

Team development

Budget management

Communication

Education

ASN/BSN for clinical roles

AHIMA/AAPC coding credentials

MIS/ITIL background

Bachelor's in Health Information Management

Job description

Overview

RCS Specialized Manager

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Coding-Physician team in the role of RCS Specialized Manager.

This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams that require specific clinical, technical, or legal knowledge and/or experience. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high-quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.

Responsibilities

Connect to Promise – Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Revenue Cycle Management – Responsible for the team's timely and accurate completion of assigned duties in support of revenue cycle outcomes. Continuously analyzes team performance to identify incidents and trends for both immediate intervention and continuous improvement. Ensures that all reasonable efforts are exercised to optimize revenue cycle outcomes and that job duties are performed within documented standards. Monitors performance against goals at a department and individual business partner level and adjusts strategies and tactics to meet or exceed targeted performance levels. Establishes and manages to production and quality standards for all levels of staff. Provides regular feedback to upstream revenue cycle contributors that generate rework and impact the revenue cycle outcomes. Provides monthly reporting to senior levels of management regarding current outcomes and management plan to improve performance.

Financial Management – Provides effective financial management of assigned areas and operates efficiently within established budgets. Pursues opportunities to reduce cost to collect through improved quality, efficiency and automation and productivity. Assists with the development and management of departmental budgets for Revenue Cycle Services to ensure optimal allocation of resources.

Engagement, Development, & Leadership – Accountable for strategic planning, program development, labor management, and overall operational administration of assigned areas. Promotes the ongoing development of an engaged workforce within an environment of trust and respect. Ensures team members receive sufficient training for their assigned functions. Communicates timely and effectively with various levels of the organization. Includes team members in decisions that affect their work, as appropriate. Ensures that employees receive regular feedback on their performance in relation to expectations, and makes sure employees are supported in addressing their performance discrepancies. Ensures the fair and consistent application of organizational and departmental policies.

Quality Assurance and Continuous Improvement – Ensures that all activities for assigned areas comply with government regulatory standards and third party contractual agreements. Establishes standards of quality for core functions and ensures that processes are operating within established quality standards. Consistently pursues opportunities to eliminate waste in revenue cycle processes. Ensures that changes in process or system design are documented, tested, and deployed in a quality manner. Serves as the senior business sponsor for the integration of the new billing entities and ensures that billing and collection transitions are managed with the highest quality.

Key Relationships

Reports to: RCS Specialized Director

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires relevant degree or certification in support of specialized functions being managed (ASN/BSN for Clinical roles, Associates Degree or Bachelors degree in Health Information Management of AHIMA/AAPC Coding credentials for coding roles, JD for legal roles, Bachelors degree in MIS or equivalent work experience with ITIL certification preferred for IT roles).

• Three years of experience with hospital or physician billing strongly preferred.

• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.

• Requires the ability to plan and manage the utilization of resources.

• Requires a high level of interpersonal, problem-solving and analytical skills.

• Requires effective written and verbal communication skills in both individual and group settings.

• Requires the ability to organize and manage work to achieve performance expectations.

• Requires the ability to promote teamwork and develop team members.

• Requires ability to manage within the confines of a budget.

• Requires ability to manage within the confines of a budget.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

I Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.