RCS Associate

IU Health; Indiana; Remote; USD 32,000 - 42,000; Full time

Job summary

IU Health seeks a team member to deliver customer-facing services within Revenue Cycle System Services. Responsibilities include scheduling, registration, insurance verification, prior-authorization, financial counseling, cashiering, release of information and customer service.

The role supports departmental productivity and quality standards in achieving operational goals, with a remote schedule option and a Monday–Friday 8a–5p framework; Indiana residency is required and strong communication

Qualifications

• Customer service experience required.
• Strong communication skills.
• Interact professionally with patients, administrators and clinical staff.
• Proficiency using EMT systems.
• Multitask in a fast-paced environment.
• Detail oriented.
• Reside in the state of Indiana.

Responsibilities

• Referral processing.
• Scheduling specialist appointments for adult patients across the state of Indiana.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail oriented

Residency in Indiana

Tools

EMT systems

Job description

Opportunity for remote schedule. Mon-Fri from 8a-5p.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Key Responsibilities:

• Referral processing
• Scheduling specialist appointments for adult patients across the state of Indiana.

Requirements:

• Customer Service Experience
• Strong Communication Skills
• Ability to interact professionally with patients, administrators and clinical staff.
• Proficiency in using EMT systems
• Multitasking in a fast-paced environment
• Detail oriented
• Reside in the state of Indiana

Other Requirements:

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.