RCS Senior Associate - Financial Clearance

Indiana University Health; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Indiana University Health in Lafayette, Indiana is seeking a Revenue Cycle Services Associate to support patient access, billing, and financial counseling. You will handle scheduling, registration, insurance verification, and authorizations to keep services flowing smoothly.

Onsite training is provided, with remote work possible after training. The role emphasizes teamwork, clear communication, and timely problem solving, with a Monday–Friday, 8 am–5 pm schedule and participation in trainings

Qualifications

• Minimum 1 year of insurance and authorization experience.
• Clinical documentation experience preferred.
• For ISC role, Indiana State Navigator's license required.
• At least one year of hospital or physician Revenue Cycle experience preferred.
• Strong interpersonal and problem-solving skills.
• Excellent written and verbal communication; able to work in a team.

Responsibilities

• Scheduling, registration, and insurance verification.
• Prior authorization and financial counseling/solutions.
• Cashiering and release of information duties as needed.
• Deliver high-quality customer service and meet productivity standards.
• Collaborate with teammates to maintain workflow and meet objectives.
• Attend onsite trainings and participate in meetings as required.

Skills

Insurance verification

Prior authorization

Financial counseling

Customer service

Registration

Medical billing

Job description

Overview

Onsite training at the closest Revenue Cycle Services building near you. Remote after training. Must be able to still attend onsite trainings, meetings, and events as needed. Mon‑Fri from 8 a.m. – 5 p.m.

This position is responsible for the delivery of customer‑facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior‑authorization, financial counseling/individual solutions, cashiering, release of information and customer service. The position adheres to departmental productivity, quality, and service standards in support of operational goals. It is assigned higher‑complexity tasks than those expected from RCS‑Associate and incumbents are held to higher productivity and quality standards.

Key Responsibility

Prior authorization for statewide services.

Qualifications

Minimum 1 yr of insurance and authorization experience required. Clinical documentation experience is preferred.

For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem‑solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.