RCS Senior Associate

Indiana University Health System; Indianapolis (IN); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Indiana University Health System is seeking a Revenue Cycle Associate to support patient registration, financial clearance, insurance loading and payment processing. The role emphasizes customer service and adherence to productivity standards within a hybrid work setup after onboarding at the Shadeland office in Indianapolis.

Responsibilities include handling inbound/outbound calls, loading insurance, collecting payments, and arranging payment plans.

Qualifications

• Bilingual (Spanish) knowledge strongly preferred.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires effective written and verbal communication skills.
• Requires a high level of interpersonal and problem solving skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Responsibilities

• Inbound and outbound calls.
• Load Insurance.
• Take a patient payment.
• Setup a payment arrangement.

Skills

Bilingual Spanish

Interpersonal skills

Communication skills

Job description

Mon-Fri between the hours of 8a-7p, 40hrs a week.

Opportunity for hybrid/remote schedule after a 30-day onsite training period at the Revenue Cycle Shadeland office in Indianapolis. Must meet and maintain productivity standards. Wi-Fi must adhere to company's virtual/Wi-Fi policy.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

Key Responsibilities:

• Inbound and Outbound calls.
• Load Insurance.
• Take a patient payment.
• Setup a payment arrangement.
• Bilingual (Spanish) knowledge strongly preferred.

• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.