RCS Senior Associate — Patient Access & Revenue Support

Indiana University Health; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Indiana University Health is seeking a full-time Individual Solutions Coordinator to deliver customer facing services onsite at University Hospital in Indianapolis. Responsibilities include scheduling, registration, insurance verification, and financial counseling within Revenue Cycle System Services.

The role requires Medicaid experience, hospital registration knowledge, and a current Indiana Navigator license for ISC duties.

Qualifications

• Customer service, Medicaid experience, and registration/hospital experience.
• For ISC role, Indiana State Navigator license is required.
• At least one year of hospital or physician Revenue Cycle experience strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem solving skills.
• Excellent written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.

Responsibilities

• Deliver customer facing services within Revenue Cycle System Services.
• Schedule, register, verify insurance and obtain prior-authorization as needed.
• Provide financial counseling/individual solutions and cashiering.
• Assist with release of information and customer service tasks.
• Adhere to departmental productivity, quality and service standards.
• Handle higher complexity tasks with greater productivity and quality.

Skills

Customer service

Interpersonal skills

Problem solving

Communication skills

Teamwork

Job description

Indiana University Health is seeking a full-time Individual Solutions Coordinator to deliver customer facing services onsite at University Hospital in Indianapolis. Responsibilities include scheduling, registration, insurance verification, and financial counseling within Revenue Cycle System Services.

The role requires Medicaid experience, hospital registration knowledge, and a current Indiana Navigator license for ISC duties.