RCS Operator — Hybrid Patient Communications & 24/7 Support

Indiana University Health; Indianapolis (IN); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Indiana University Health is hiring for a Revenue Cycle Operator in Indianapolis. Onsite training at the Revenue Cycle Shadeland office and a potential hybrid/remote schedule. The role supports 24/7 operations by answering and routing calls, assisting patients and staff, and ensuring timely communication.

This full-time evening shift (40 hours per week) includes rotating weekends. You will handle patient-related calls, paging, on-call inquiries, emergencies, and collaborate with the Switchboard

Qualifications

• Experience delivering patient-focused service in a hospital or physician setting preferred.
• Strong written and verbal communication skills in a healthcare environment.
• Ability to work with accuracy in a fast-paced, high-volume setting.
• Customer service mindset with collaborative teamwork.

Responsibilities

• Answer and route calls, assist patients, staff, physicians, and external facilities.
• Manage call requests, paging activities, on-call inquiries, and emergency communications.
• Archive pages and support code line activities with the Switchboard team.
• Maintain professional, compassionate communication and 24/7 operational readiness.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Job description

Indiana University Health is hiring for a Revenue Cycle Operator in Indianapolis. Onsite training at the Revenue Cycle Shadeland office and a potential hybrid/remote schedule. The role supports 24/7 operations by answering and routing calls, assisting patients and staff, and ensuring timely communication.

This full-time evening shift (40 hours per week) includes rotating weekends. You will handle patient-related calls, paging, on-call inquiries, emergencies, and collaborate with the Switchboard