RCS Associate

Indiana University Health; Indianapolis (IN); Híbrido; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Indiana University Health is hiring for a Revenue Cycle Operator in Indianapolis. Onsite training at the Revenue Cycle Shadeland office and a potential hybrid/remote schedule. The role supports 24/7 operations by answering and routing calls, assisting patients and staff, and ensuring timely communication.

This full-time evening shift (40 hours per week) includes rotating weekends. You will handle patient-related calls, paging, on-call inquiries, emergencies, and collaborate with the Switchboard

Formación

• Experience delivering patient-focused service in a hospital or physician setting preferred.
• Strong written and verbal communication skills in a healthcare environment.
• Ability to work with accuracy in a fast-paced, high-volume setting.
• Customer service mindset with collaborative teamwork.

Responsabilidades

• Answer and route calls, assist patients, staff, physicians, and external facilities.
• Manage call requests, paging activities, on-call inquiries, and emergency communications.
• Archive pages and support code line activities with the Switchboard team.
• Maintain professional, compassionate communication and 24/7 operational readiness.

Conocimientos

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Descripción del empleo

Onsite training at the Revenue Cycle Shadeland office in Indianapolis, IN. Opportunity for hybrid/remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.

Full-time evening shift with rotating weekends, 40hrs a week.

The RCS Operator serves as a vital part of the Switchboard team, providing exceptional customer service by answering and routing calls, assisting patients, staff, physicians, and external facilities, and ensuring timely communication across the organization. This role is responsible for accurately managing call requests, paging activities, on-call inquiries, and emergency communications while maintaining a professional and compassionate experience for every caller. Duties include handling patient-related calls, utilizing on-call resources, archiving pages, supporting code line activities, and collaborating with team members to ensure seamless 24/7 operations.

Key Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving and critical-thinking skills

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.