Remote RCS Senior Specialist – Switchboard & On-Call Ops

Indiana University Health; Indianapolis (IN); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Indiana University Health is seeking a RCS Senior Specialist to support the Switchboard team in a hybrid remote/on-site role in Indianapolis. The position offers a remote schedule with required on-site trainings, meetings, and events as needed.

The role covers on-call management, real-time operational support, and coordination of workflows to ensure seamless 24/7 call handling. Strong communication, attention to detail, and teamwork are essential.

Qualifications

• Experience with healthcare, call center, or switchboard operations preferred.
• Strong communication and problem-solving abilities.
• Ability to prioritize tasks and meet objectives.
• Understanding of medical record requirements and policies.
• Ability to collaborate with peers and leadership teams.

Responsibilities

• Provide exceptional customer service and efficient call handling for the Switchboard team.
• Coordinate workflows and support on-call management to maintain 24/7 operations.
• Assist with training and quality monitoring to uphold service standards.
• Communicate across the organization with strong written and verbal skills.

Skills

Customer service

Multitasking

Attention to detail

Healthcare call center

Team collaboration

Job description

Indiana University Health is seeking a RCS Senior Specialist to support the Switchboard team in a hybrid remote/on-site role in Indianapolis. The position offers a remote schedule with required on-site trainings, meetings, and events as needed.

The role covers on-call management, real-time operational support, and coordination of workflows to ensure seamless 24/7 call handling. Strong communication, attention to detail, and teamwork are essential.