RCS Associate - Cancer Center Scheduling

IU Health; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

IU Health Schwarz Cancer Center at North Hospital seeks a Scheduling and Registration Specialist to ensure coordinated patient care through efficient scheduling and accurate registration. You will gather information, provide clear prep instructions, and support welcome desk duties while using Cerner to resolve patient needs.

The role requires at least one year in hospital Revenue Cycle, knowledge of registration and financial clearance, strong communication, teamwork, and initiative.

Qualifications

• At least one year of experience in hospital or physician Revenue Cycle preferred.
• Working knowledge of patient registration and financial clearance.
• Strong interpersonal and problem solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and take initiative.

Responsibilities

• Greet patients and caregivers at Schwarz, gathering scheduling preferences.
• Explain scheduling policies and procedures clearly.
• Schedule future visits per clinical directives.
• Register patients for scheduled or walk-in appointments with a positive experience.
• Relocate within the facility as needed to support scheduling or registration.
• Communicate appointment details with clarity and compassion.

Skills

Interpersonal skills

Problem solving

Communication skills

Teamwork

Tools

Cerner

Job description

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be part of a team that strives to provide a patient centered environment where world-class healthcare for Cancer Care is matched by genuine hospitality and helpfulness? Come join our team at the Schwarz Cancer Center at IU Health North Hospital.

Position Summary

The Scheduling and Registration Specialist plays a pivotal role in ensuring coordinated patient care by implementing efficient, accurate, and professional scheduling practices. This patient-facing position collaborates closely with our clinical team and patients to gather necessary information and create a coordinated schedule, complete with preparation instructions for each patient.

Key Responsibilities

• Greet patients and caregivers at Schwarz, engaging in conversations with patients to gather scheduling preferences.
• Explain department/hospital scheduling and registration policies and procedures clearly and comprehensively.
• Schedule future visits according to directives from the clinical team, ensuring alignment with patient needs.
• Register patients accurately for their scheduled or walk-in appointments while providing an exceptional patient experience.
• Flexibility to relocate within the facility to support scheduling or registration functions as operational needs arise.
• Communicate appointment details with clarity and compassion, fostering positive patient experiences.
• Provide assistance with welcome desk duties and registration processes as needed.
• Manage incoming calls and Cerner messages to resolve patient needs and offering guidance or redirection to patients and visitors when necessary.

Schedule: Full-time position, Monday to Friday from 8:30a – 5p. No on-call or weekend requirements.

Join our team and contribute to delivering exceptional patient-centered care at the Schwarz Cancer Center!

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.