RCS Associate - Cancer Center Scheduling

Indiana University Health; Carmel (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

The Schwarz Cancer Center at IU Health North Hospital is seeking a Scheduling and Registration Specialist to support coordinated patient care. You will schedule visits, register patients, and provide a friendly, patient-centered experience in collaboration with the clinical team. This full-time role operates Monday through Friday, 8:30 a.m.

to 5:00 p.m. Prior experience in hospital revenue cycle is strongly preferred.

Qualifications

• At least 1 year of experience in hospital or physician Revenue Cycle preferred.
• Knowledge of patient registration and financial clearance.
• Strong interpersonal and problem-solving skills.
• Effective written and verbal communication, ability to work in a team.

Responsibilities

• Greet patients and caregivers and gather scheduling preferences.
• Explain scheduling/registration policies and procedures clearly.
• Schedule future visits per clinical directives.
• Register patients for appointments with a focus on an exceptional experience.
• Relocate within the facility to support scheduling needs as required.
• Communicate appointment details clearly and compassionately.

Skills

Interpersonal skills

Problem solving

Verbal communication

Team player

Customer service

Education

Experience in hospital Revenue Cycle

Tools

Cerner

Job description

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be part of a team that strives to provide a patient centered environment where world-class healthcare for Cancer Care is matched by genuine hospitality and helpfulness? Come join our team at the Schwarz Cancer Center at IU Health North Hospital.

Position Summary

The Scheduling and Registration Specialist plays a pivotal role in ensuring coordinated patient care by implementing efficient, accurate, and professional scheduling practices. This patient-facing position collaborates closely with our clinical team and patients to gather necessary information and create a coordinated schedule, complete with preparation instructions for each patient.

Key Responsibilities

• Greet patients and caregivers at Schwarz, engaging in conversations with patients to gather scheduling preferences.
• Explain department/hospital scheduling and registration policies and procedures clearly and comprehensively.
• Schedule future visits according to directives from the clinical team, ensuring alignment with patient needs.
• Register patients accurately for their scheduled or walk-in appointments while providing an exceptional patient experience.
• Flexibility to relocate within the facility to support scheduling or registration functions as operational needs arise.
• Communicate appointment details with clarity and compassion, fostering positive patient experiences.
• Provide assistance with welcome desk duties and registration processes as needed.
• Manage incoming calls and Cerner messages to resolve patient needs and offering guidance or redirection to patients and visitors when necessary.

Schedule: Full-time position, Monday to Friday from 8:30a – 5p. No on-call or weekend requirements.

Join our team and contribute to delivering exceptional patient-centered care at the Schwarz Cancer Center!

At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.