RCS Associate

Indiana University Health; Bloomington (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Indiana University Health is seeking a Revenue Cycle Customer Service professional to deliver efficient, patient-focused services from the Revenue Cycle System Services unit. The role emphasizes scheduling, registration, insurance verification, and financial counseling to support a seamless patient experience.

The position requires strong interpersonal and communication skills, the ability to work within a team, take initiative, and meet objectives, with a hybrid schedule that combines remote

Qualifications

• At least one year of experience in hospital or physician Revenue Cycle preferred.
• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem solving skills required.
• Effective written and verbal communication skills required.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.

Responsibilities

• Delivery of customer facing services within Revenue Cycle System Services. Responsibilities include scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service.
• Deliver high-quality scheduling outcomes and exceptional patient experiences within Revenue Cycle System Patient Access Centers.
• Includes scheduling, handling patient inquiries, registration, insurance verification, financial counseling/individual solutions, and customer service.

Skills

Interpersonal skills

Problem solving

Communication skills

Teamwork

Customer service

Education

Job description

Hybrid, primarily remote with occasional onsite requirements at a Revenue Cycle Campus (e.g., training, quarterly in-person meetings).

Day shifts ranging from 7:00am–7:00pm Monday–Friday and 8:00am–12:00pm on Saturdays.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Responsible for delivering high-quality scheduling outcomes and exceptional patient experiences within Revenue Cycle System Patient Access Centers.

Includes scheduling, handling patient inquiries, registration, insurance verification, financial counseling/individual solutions, and customer service.

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.