RCS Associate

IU Health; United States; Hybrid; USD 25,000 - 32,000; Full time

Job summary

IU Health in Indianapolis, IN seeks a Revenue Cycle Specialist Operator to join the Switchboard team. The role delivers exceptional customer service by answering and routing calls, assisting patients, staff, and physicians, while ensuring timely cross-organization communication.

Onsite training is provided with potential for hybrid/remote scheduling. Excellent communication, attention to detail, and teamwork are essential, with at least one year in hospital revenue cycle preferred and a capacity

Qualifications

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Responsibilities

• Serves as a vital part of the Switchboard team, answering and routing calls and assisting patients, staff, physicians, and external facilities.
• Maintain professional and compassionate experience for every caller and ensure timely communication across the organization.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem-solving

Team collaboration

Initiative

Job description

Onsite training at the Revenue Cycle Shadeland office in Indianapolis, IN. Opportunity for hybrid/remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.

Full-time evening shift with rotating weekends, 40hrs a week.

The RCS Operator serves as a vital part of the Switchboard team, providing exceptional customer service by answering and routing calls, assisting patients, staff, physicians, and external facilities, and ensuring timely communication across the organization. This role is responsible for accurately managing call requests, paging activities, on-call inquiries, and emergency communications while maintaining a professional and compassionate experience for every caller. Duties include handling patient-related calls, utilizing on-call resources, archiving pages, supporting code line activities, and collaborating with team members to ensure seamless 24/7 operations.

Key Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving and critical-thinking skills
• -At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• - Requires working knowledge of patient registration and financial clearance.
• - Requires a high level of interpersonal and problem solving skills.
• - Requires effective written and verbal communication skills.
• - Requires the ability to work within a team and maintain collaborative relationships.
• - Requires the ability to take initiative and meet objectives.