RCM Training & Quality Lead: Billing & Denials

First Roles; Fort Worth (TX); Remote; USD 57,000 - 76,000; Full time

Job summary

Deloitte seeks an RCM Training and Quality Analyst to deliver back‑end Revenue Cycle Management services, including training design, delivery, and QA for a healthcare provider client. You will design curricula, implement processes, and monitor payer guideline changes across the team.

You will lead onboarding and ongoing refresher training, conduct quality reviews, and provide actionable feedback to staff to improve productivity and accuracy. Travel up to 10% may be required.

Qualifications

• 3+ years of experience in back end revenue cycle operations.
• 1+ years in training delivery, quality assurance, or performance coaching.
• Highly proficient in Epic HB Resolute Billing with hands‑on experience.
• Strong analytical skills to translate quality and productivity data into actionable insights.
• Clear, confident communicator able to deliver constructive feedback and lead training sessions.
• Bachelor’s degree or equivalent experience in IT/business/healthcare.

Responsibilities

• Lead implementation of the program across the operations team, establishing workflows, cadence, and documentation standards.
• Maintain and refine training and QA materials to reflect updated SOPs, payer requirements, and process changes.
• Monitor payer guidelines and requirements on ongoing basis to incorporate into SOPs and workflows and educate production team on updated guidelines and requirements.
• Training Delivery
• Lead onboarding training for new staff on account and claim processing procedures, systems, and SOPs.
• Design and deliver ongoing refresher training for tenured staff to reinforce standards, incorporate changes to payer or client requirements, and address recurring gaps.
• Quality Assurance and Feedback
• Conduct in-depth quality reviews of staff account and claim processing to measure adherence to SOPs.
• Deliver structured feedback to staff based on quality review findings, both individually and at the team level.
• Develop and deliver targeted staff education in response to quality review trends and identified skill gaps.
• Oversee staff processing of accounts and claims following quality reviews to confirm corrective action is applied.
• Performance Monitoring and Improvement
• Monitor productivity reporting at the staff and team level against established productivity and quality targets.
• Identify root causes of productivity or quality performance issues using staff monitoring and account sampling.
• Develop and deliver targeted (staff-level) and team-wide interventions to address identified performance drivers.
• Track the effectiveness of interventions and adjust training and QA approach based on outcomes.

Skills

RCM operations

Training delivery

Quality assurance

Performance coaching

Epic HB Resolute Billing

Data analysis

Education

Bachelor's degree in IT, business, healthcare, or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Deloitte seeks an RCM Training and Quality Analyst to deliver back‑end Revenue Cycle Management services, including training design, delivery, and QA for a healthcare provider client. You will design curricula, implement processes, and monitor payer guideline changes across the team.

You will lead onboarding and ongoing refresher training, conduct quality reviews, and provide actionable feedback to staff to improve productivity and accuracy. Travel up to 10% may be required.