RCM Training & Quality Lead (Billing & Denials)

First Roles

San Antonio (TX)

Remote

USD 57,000 - 76,000

Full time

2 days ago

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Job summary

Deloitte seeks an RCM Training and Quality Analyst to deliver back-end revenue cycle services, including billing, claims, denials, and posting, while designing and implementing training and QA programs. You will lead onboarding and ongoing education for staff, conduct quality reviews, and drive improvements based on data insights.

The role requires 3+ years in RCM operations, 1+ years in training/QA, and experience with Epic HB Resolute Billing.

Qualifications

3+ years in back end revenue cycle operations (claims, denials, follow-up, credits, posting).
1+ years in training delivery, QA, or performance coaching in operations.
Experience with Epic HB Resolute Billing (2+ years).
Strong analytical skills to translate data into insights.
Clear, confident communicator for training sessions and feedback.
Willingness to travel ~10% as required.

Responsibilities

Deliver Back End RCM services: Billing, Claims Submission, A/R Follow-up, Denials Management, Payment Posting, Credits/Refunds.
Design and implement training and QA programs; develop curriculum structure and scoring.
Lead program rollout across operations, establish workflows and documentation.
Refine training/QA materials for updated SOPs and payer rules.
Deliver onboarding and ongoing refresher training for staff.
Perform in-depth quality reviews and provide structured feedback.
Monitor productivity and identify performance drivers; implement interventions.