RCM Training & Process Optimization Pro (Remote)

RethinkFirst; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

RethinkFirst is seeking a RCM Training & Process Optimization Specialist to standardize and deliver training across Revenue Cycle Management. You will develop SOPs, workflows, and job aids, partnering with operations to optimize processes and support system changes.

The role focuses on documenting end‑to‑end workflows, creating scalable training materials, and ensuring teams are proficient with new technology and operational changes.

Qualifications

• Strong understanding of Revenue Cycle Management operations and healthcare billing workflows.
• Experience developing SOPs, process documentation, training materials, or operational workflows.
• Experience training individuals or groups in systems, processes, or operational procedures.
• Strong written communication skills with the ability to turn complex processes into clear, easy‑to‑follow instructions.

Responsibilities

• Develop and deliver structured training for RCM team members across Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other revenue cycle functions.
• Lead training for new team members as hiring and onboarding needs arise.
• Develop ongoing education and refresher training for existing team members.
• Create training programs for new systems, system enhancements, automation, and changes to RCM workflows.
• Translate complex system functionality and RCM processes into clear, practical training that team members can apply in their daily work.
• Conduct live demonstrations, workflow walkthroughs, and hands‑on system training.
• Assess training effectiveness and identify areas where additional education, documentation, or process clarification is needed.
• Partner with RCM leadership to identify knowledge gaps and develop targeted training to address them.

Skills

RCM operations

Healthcare billing workflows

Training delivery

SOP development

Process documentation

Cross-functional collaboration

System knowledge

Analysis & problem solving

Training assessment

Job description

RethinkFirst is seeking a RCM Training & Process Optimization Specialist to standardize and deliver training across Revenue Cycle Management. You will develop SOPs, workflows, and job aids, partnering with operations to optimize processes and support system changes.

The role focuses on documenting end‑to‑end workflows, creating scalable training materials, and ensuring teams are proficient with new technology and operational changes.