Manager, RCM Client Success

Enboarder; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA contributions

401(k) match and retirement planning

Paid time off

Parental leave

Life and disability benefits

FSA and EAP

Tuition reimbursement

LinkedIn Learning

Hybrid/remote roles

Dog-friendly HQ and wellness spaces

Job summary

ModMed, a leading AI-enabled cloud platform for healthcare, is seeking a Manager, RCM Client Success. The role oversees teams supporting RCM specialties, driving client retention and growth through excellent service delivery and strategic account management.

Based in the United States with HYBRID/remote options, ModMed emphasizes a culture of excellence and ongoing professional development. The position contributes to scaling verticals and improving client KPI metrics, working closely with

Responsibilities

• Oversee Enterprise Client Advisors and Leads to support RCM Specialties.
• Ensure exceptional service delivery, client satisfaction, and KPI adherence.
• Drive client retention, growth, and long-term relationships through strategic account management.
• Coach and develop team members to improve client operations and scale verticals.
• Collaborate with senior leadership to identify opportunities to better scale assigned verticals.

Job description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.