Manager, RCM Client Success

ModMed; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

PTO & parental leave

Life & disability

FSA

Employee assistance

Tuition reimbursement

LinkedIn Learning

Dog-friendly HQ

Hybrid/remote options

Catered meals

Wellness rooms

Job summary

ModMed is seeking a Manager, RCM Client Success to lead a team of Enterprise Client Advisors, Client Advisors, and Leads. You will ensure exceptional service delivery, client satisfaction, and achievement of revenue cycle management goals across assigned specialties.

The role emphasizes proactive identification of improvement opportunities, coaching for higher performance, and strategic collaboration with leadership to scale and retain key accounts. A strong client-focused mindset is essential.

Qualifications

• Experience leading client success teams in RCM context.
• Proven ability to coach and develop teammates to improve client outcomes.
• Strong focus on client retention, growth, and KPI management.

Responsibilities

• Oversee RCM Client Success teams incl. Enterprise Client Advisors and Leads.
• Drive exceptional service delivery and client satisfaction across verticals.
• Coach and develop team members to scale assigned verticals.
• Collaborate with senior leadership on opportunities to grow and retain clients.

Skills

Revenue Cycle Management

Team Leadership

Client Success

Account Management

Coaching

Job description

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work 2025
• Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025
• Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description Summary:

Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
• After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits,
• Flexible Spending Account,
• and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

It takes more than just a great product to modernize medicine. It takes a great team. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team.