RCM Client Advisor

Modernizing Medicine, Inc.; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) with up to 50% matching

Generous Paid Time Off

Company-paid Life and Disability benefits

Professional development opportunities

Job summary

Modernizing Medicine, Inc. is seeking a driven RCM Client Manager to join our RCM Team. The role involves managing client relationships and overseeing revenue-cycle activities to ensure a successful experience for assigned medical practices.

The ideal candidate will have 3+ years of relevant experience and strong analytical, communication, and problem-solving skills. We offer comprehensive benefits and hybrid or remote work options for various roles.

Qualifications

• 3+ years of experience in revenue-cycle management for medical practices.
• Extensive knowledge of healthcare business processes.
• Proven experience analyzing AR and payer issues.

Responsibilities

• Manage end-to-end revenue-cycle management processes.
• Develop and maintain strong client relationships.
• Analyze A/R data to identify trends.

Skills

Client-facing skills

Analytical skills

Problem-solving skills

Communication skills

Microsoft Excel

Knowledge of medical billing

Understanding of insurance carriers

Education

Bachelor’s Degree

Equivalent combination of education and experience

Job description

Job Title

RCM Client Manager (internally referred to as “RCM Client Advisor”)

Job Description Summary

ModMed is hiring a driven RCM Client Manager to join our positive, passionate, and high‑performing RCM (BOOST) Team. In this client‑facing role you will manage the client relationship, revenue‑cycle activities, and performance of assigned medical practices to ensure a successful client experience.

Responsibilities

• Serve as the primary point of contact for ModMed's RCM clients, managing and monitoring their end‑to‑end revenue‑cycle management processes.
• Analyze A/R data to identify payer, denial, and coding trends.
• Develop action plans to increase revenue and improve workflows.
• Develop and maintain strong client relationships to understand their unique RCM needs and challenges, and ensure Client KPIs are met.
• Provide high‑level customer service to clients and patients by resolving insurance and billing issues.
• Establish, implement and manage Practice Performance Plans to resolve service level issues.
• Conduct routine audits and client meetings to review metrics and progress.
• Collaborate with internal RCM operations team to ensure seamless delivery.
• Review and analyze customer accounts; recommend solutions; see through to resolution.
• Coordinate with global partners to optimize RCM processes.
• Escalate complex issues to appropriate teams or partners.
• Maintain knowledge of industry changes and ModMed software updates.
• Promote collaborative relationships with leadership and offshore partners.
• Participate in sales calls as needed to demonstrate domain expertise.
• Perform additional projects and duties as assigned.

Qualifications & Skills

• Bachelor’s Degree preferred and/or training or equivalent combination of education and experience.
• 3+ years of experience overseeing the entire revenue‑cycle management process for medical practices.
• Experience analyzing AR, denial trends, payer issues, developing and presenting KPIs and reports.
• Proven client‑facing RCM role preferred.
• Extensive knowledge of medical billing/coding, front‑office, physician practice management, and healthcare business processes.
• Advanced Excel skills (formulas, pivot tables, conditional formatting).
• Strong analytical and problem‑solving skills.
• Exceptional written, verbal and interpersonal communication skills.
• Excellent client‑facing and presentation skills.
• Ability to manage and integrate information across multiple software systems.
• Strong understanding of insurance carriers (Medicare, HMOs, PPOs).
• Professional demeanor.

Benefits

• United States Comprehensive medical, dental, and vision benefits, including a Health Savings Account contribution.
• 401(k) with 50% matching contribution up to 6% of compensation, payable each payday; after one year 100% of matching is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company‑paid Life and Disability benefits.
• Flexible Spending Account and Employee Assistance Programs.
• Company‑sponsored Business Resource and Special Interest Groups.
• Professional development opportunities, tuition reimbursement, unlimited LinkedIn Learning access.
• Hybrid or remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, wellness rooms.