RCM Billing Support Specialist II

Kipu Health; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

Kipu Health is seeking a Support Specialist – RCM to provide proficient customer support in resolving billing and revenue cycle issues. This role requires strong knowledge of revenue cycle workflows and a customer-centric approach to ensure client satisfaction while meeting service-level expectations.

Ideal candidates will have extensive experience in healthcare billing support, a detail-oriented mindset, and the ability to explain complex processes clearly to various customer personas.

Qualifications

• 2–5 years of experience in healthcare billing support or revenue cycle management.
• Familiarity with EMR billing and payer workflows is preferred.
• Proficient with various applications for communication and documentation.

Responsibilities

• Independently resolve billing and revenue cycle issues.
• Manage multiple cases with minimal oversight.
• Document cases thoroughly and contribute to knowledge base improvements.

Skills

Healthcare billing support

Revenue cycle management

Problem-solving

Technical fluency

Attention to detail

Education

Experience in healthcare billing support or SaaS

Tools

Spreadsheet applications

Reporting and project management tools

Job description

Kipu Health is seeking a Support Specialist – RCM to provide proficient customer support in resolving billing and revenue cycle issues. This role requires strong knowledge of revenue cycle workflows and a customer-centric approach to ensure client satisfaction while meeting service-level expectations.

Ideal candidates will have extensive experience in healthcare billing support, a detail-oriented mindset, and the ability to explain complex processes clearly to various customer personas.