RCM Solutions Specialist — ABA Billing & Process Optimizer

Passage Health; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Vision benefits

Equity

Salary that reflects impact

Job summary

Passage Health seeks an experienced RCM Solutions Specialist to optimize revenue cycle workflows for ABA providers. You will work with Billing Solutions Director, account managers, and billing teams to become a subject matter expert in platform functionality and implementation best practices.

The ideal candidate has at least one year of ABA billing and RCM operations experience, strong analytical and organizational skills, and can guide clients through process improvements and system adoption to

Qualifications

• ABA billing and RCM experience required.
• Strong analytical and organizational skills.
• Ability to guide clients through process improvements and system adoption.
• Experience with reporting and metrics.
• Familiarity with payer processes and denial workflows.

Responsibilities

• Review client billing and revenue cycle processes to identify opportunities for improvement.
• Support new client onboarding and RCM implementation.
• Assist with software configuration, workflow design, and operational setup.
• Participate in client discovery sessions and implementation planning.
• Provide consultative guidance on billing workflows, operational efficiencies, and best practices.
• Monitor operational performance across assigned RCM accounts, tracking key metrics, deliverables, and open action items.
• Coordinate claim, denial, aging, and payment follow-up.
• Support account managers with client requests and operational reporting.
• Coordinate issue resolution across billing teams, clients, and internal stakeholders.
• Develop expertise in platform functionality, payer workflows, and implementation methodologies.
• Create and maintain onboarding documentation, process guides, training materials, and SOPs.
• Run client training sessions and support user adoption.
• Identify operational risks, workflow bottlenecks, and improvement opportunities.
• Escalate complex billing, payer, or system issues as appropriate.
• Partner with the Billing Solutions Director on complex client initiatives and escalations.

Skills

ABA billing

RCM operations

ABA billing software

Communication

Workflow analysis

Documentation & PM

Client onboarding

Project management

Denial workflows

Job description

Passage Health seeks an experienced RCM Solutions Specialist to optimize revenue cycle workflows for ABA providers. You will work with Billing Solutions Director, account managers, and billing teams to become a subject matter expert in platform functionality and implementation best practices.

The ideal candidate has at least one year of ABA billing and RCM operations experience, strong analytical and organizational skills, and can guide clients through process improvements and system adoption to