RCA Caseworker

Automatic Data Processing, Inc.; Houston (TX); On-site; USD 44,000 - 54,000; Full time

Job summary

IM Houston is seeking a RCA Caseworker in Houston, TX to enroll refugees in the Refugee Cash Assistance program, verify eligibility, provide orientation, and disburse payments while maintaining case files and ensuring data integrity.

You will work with diverse clients, coordinate with Employment services, and ensure compliance with program guidelines. A valid driver's license and flexible schedule are required.

Qualifications

• Bachelor’s degree with one year of related experience or high school diploma with 4 years of related experience.
• Experience in social services, including refugee services and/or case management.
• High degree of independent judgement and coordination skills.
• Excellent attention to detail and accuracy.
• Fluency in English; knowledge of refugee languages preferred.
• Must have a valid driver’s license and automobile insurance.
• Willingness to work a flexible schedule including some weekends.

Responsibilities

• Enroll refugees, asylees, and other eligible populations in the RCA program.
• Screen walk-in clients for eligibility and refer to other refugee services programs as needed.
• Conduct regular orientations for newly arrived clients.
• Establish and maintain case files and case notes for RCA clients.
• Disburse monthly RCA payments or benefits per program guidelines.
• Update the Refugee Management System and Client Track databases promptly.
• Maintain regular communication with enrolled clients to ensure program compliance.
• Communicate with the Employment team to gather monthly compliance data.
• Activate and distribute debit cards at initial enrollment and replace cards when needed.
• Record every debit card issued to clients in Excel for auditing.

Skills

English fluency

Attention to detail

Driver's license

Cultural sensitivity

MS Office proficiency

Education

Bachelor’s degree

High school diploma with 4 years related experience

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RCA Caseworker

Houston, TX, US

3 days ago Requisition ID: 1816

Salary Range: $49,000.00 To $49,000.00 Annually

About the Organization

Interfaith Ministries for Greater Houston, now IM Houston, is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs

While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include:

Meals on Wheels/Animeals

Refugee Services

Interfaith Relations and Community Partnerships

Position Summary

The RCA Caseworker enrolls eligible clients in the Refugee Cash Assistance (RCA) program, including verifying eligibility, providing orientation, disbursing payments, maintaining casefiles, and ensuring databases are updated according to program guidelines. This role ensures that RCA clients remain in compliance with program requirements while supporting their path to self-sufficiency.

Main Responsibilities

• Enroll refugees, asylees, and other eligible populations in the RCA program.
• Screen walk-in clients for eligibility and make referrals to other refugee services programs including Employment, Social Adjustment Services, and/or Preferred Communities as needed.
• Conduct regular orientations for newly arrived clients.
• Establish and maintain case files and case notes for RCA clients according to program guidelines.
• Disburse monthly RCA payments or benefits per program guidelines based on date of enrollment and family size.
• Update the Refugee Management System and Client Track database on a regular basis, ensuring client information is entered accurately and promptly.
• Maintain regular communication with enrolled clients to ensure program compliance before releasing any payments.
• Communicate with the Employment team to gather compliance data for clients on a monthly basis.
• Request monthly assistance for benefits through Client Track.
• Periodically review cases with the RCA coordinator and program manager to ensure contract compliance and quality control per program guidelines.
• Report any compliance issues with RCA enrollments to the program manager and ensure implementation of any correction plan proposed by the program manager or Refugee Services director.
• Prepare materials needed to monitor compliance of the RCA program.
• Be familiar with all RCA compliance guidelines mentioned in the TXOR Provider Manual and ongoing guidance from the Texas Office of Refugees.
• Perform other duties as deemed necessary by supervisor.
• Activate and distribute debit cards to clients at initial enrollment and replace debit cards when clients reports debit cards lost, stolen or blocked by Money Network.
• Record every debit card being issued to the client on Excel spreadsheet for record keeping purposes.

Qualifications, Skills & Experience

• Bachelor’s degree is required with one year of related experience or high school diploma with 4 years of related experience.
• Experience in social services, including experience in refugee services and/or case management, is preferred.
• High degree of independent judgement and coordination skills.
• Excellent attention to detail and accuracy.
• Intermediate to advanced computer skills are required (including proficiency in Microsoft Office programs).
• Fluency in English is required. Fluency in one of the main refugee languages is preferred (with emphasis on Spanish, Dari, Pashto, Arabic, and Kiswahili).
• Must enjoy working with culturally and ethnically diverse staff, clients, and volunteers.
• Must be able to work a flexible schedule including some weekends.
• Must have a valid driver’s license and automobile insurance as required by law.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.