Rare Disease Key Account Manager – Endocrinology/Ocular | Remote

Amgen SA; Houston (TX); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Retirement plan

Medical/Dental/Vision coverage

Life & Disability insurance

Flexible spending accounts

Bonus program

Stock-based incentives

Generous time‑off & company shutdowns

Remote-work arrangements

Job summary

Amgen is seeking a Rare Disease Key Account Manager to reduce time to diagnosis, identify eligible patients, and improve speed to treatment by partnering with health systems, clinics, and infusion centers. You will diagnose barriers, craft targeted strategies, and drive access to Amgen’s Rare Disease therapies across assigned accounts.

You will lead contracting, buy‑and‑bill optimization, and cross‑functional initiatives, coordinating with market access, pricing, reimbursement, and legal teams

Qualifications

• Doctorate degree and 2 years of sales/account management experience
• Master’s degree and 4 years of sales/account management experience
• Bachelor’s degree and 6 years of sales/account management experience
• Associate’s degree and 10 years of sales experience
• High School diploma/GED and 12 years of sales experience
• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments
• Demonstrated knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue‑cycle considerations
• Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care
• Understanding of clinic operations and site-of-care decision drivers
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data
• Executive communication, problem solving, and influence skills across clinical and administrative stakeholders
• Ability to manage competing priorities, operate independently, and execute through cross‑functional teams
• A patient-centered, compliant approach to customer engagement and solution development

Responsibilities

• Proactively assess the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers that affect appropriate rare disease therapy utilization, reducing time to diagnosis and time to treatment.
• Develop and execute account plans and identify Amgen portfolio objectives aligned to customer priorities, including addressing portfolio growth, patient access, site-of-care friction, and treatment continuity.
• Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators through proactive calls with key stakeholders.
• Translate account data and insights into clear opportunity hypotheses, action plans, and performance reviews of sites.
• Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
• Identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
• Support account business reviews that assess contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy‑and‑bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
• Work with clinics and internal partners to identify practical improvements in reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Engage sites of care through education, workflow support, and coordinated resources that strengthen readiness to initiate and maintain therapy.
• Help customers diagnose and identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post‑initiation follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Provide timely, actionable field insights into customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
• Monitor account performance and adapt priorities to deliver against agreed objectives in a compliant manner.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow‑through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Skills

Executive communication

Problem solving

Influence skills

Business acumen

Project management

Cross-functional collaboration

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High School diploma

Job description

Amgen is seeking a Rare Disease Key Account Manager to reduce time to diagnosis, identify eligible patients, and improve speed to treatment by partnering with health systems, clinics, and infusion centers. You will diagnose barriers, craft targeted strategies, and drive access to Amgen’s Rare Disease therapies across assigned accounts.

You will lead contracting, buy‑and‑bill optimization, and cross‑functional initiatives, coordinating with market access, pricing, reimbursement, and legal teams