Rare Disease Family Access Manager – Texas

Biogen; San Antonio (TX); On-site; USD 155,000 - 208,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Paid vacation & holidays

Employee stock purchase plan

Tuition reimbursement

Biogen benefits

Job summary

Biogen is seeking a Family Access Manager to be the patient-facing expert guiding the rare disease journey. You will liaise with Account Executives, Market Access, Reimbursement, and Case Management to remove non-clinical barriers to therapy initiation and ongoing care.

The role emphasizes education, advocacy, and building relationships with patients, caregivers, and local advocacy groups while supporting access across Austin, San Antonio, and Dallas/Ft. Worth areas.

Qualifications

• 5+ years in healthcare or biotech with 3+ years in account management, sales, or field reimbursement.
• Experience in rare disease is preferred and beneficial for this role.
• Familiarity with payer policies and patient access processes is expected.

Responsibilities

• Support patients and families to navigate access steps, education, and site coordination.
• Serve as patient advocate in cross-functional meetings to maintain accurate case plans.
• Identify and resolve patient access barriers including insurance coverage and reimbursement.
• Collaborate with Market Access & Reimbursement to engage payers and specialty distributors.
• Provide emotional support and communicate updates on access landscape to patients.
• Monitor changes in patient access environment and inform patients timely.
• Assess individual patient needs including payer policies and plan designs.
• Develop solutions for insurance options and connect families to resources.
• Educate patients and caregivers on Biogen patient services and portfolio.

Skills

Account management

Sales

Field reimbursement

Education

Bachelor's degree

Master's degree preferred

Job description

Biogen is seeking a Family Access Manager to be the patient-facing expert guiding the rare disease journey. You will liaise with Account Executives, Market Access, Reimbursement, and Case Management to remove non-clinical barriers to therapy initiation and ongoing care.

The role emphasizes education, advocacy, and building relationships with patients, caregivers, and local advocacy groups while supporting access across Austin, San Antonio, and Dallas/Ft. Worth areas.