Rare Disease Family Access Manager

Biogen; Oregon; Hybrid; USD 155,000 - 208,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Fitness & Wellness reimbursement

Short- and Long-Term Disability

15+ days vacation plus year-end time

Holidays and paid time off

401(k) with match

Employee stock purchase plan

Tuition reimbursement

Employee Resource Groups

Job summary

Biogen is seeking a Family Access Manager (FAM) to serve as the patient-facing expert on the Rare Disease journey. The role involves coordinating with Case Management, Account Executive, and Market Access teams to navigate non-clinical barriers to therapy initiation and ongoing treatment.

The candidate will travel up to 60% across the Austin, San Antonio, and Dallas/Ft. Worth metro areas, building relationships with healthcare providers, payers, and advocacy groups to optimize patient access and

Qualifications

• 5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement.
• Rare disease experience is preferred.
• Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service.

Responsibilities

• Support patients and families to work through steps to access therapy, including disease & product education and payer policy understanding.
• Serve as patient advocate in cross-functional meetings to build and maintain accurate case plans.
• Identify and resolve patient access barriers including insurance coverage, reimbursement, and site-of-care issues.
• Engage with payers, specialty pharmacies, and distributors to ensure access and appropriate reimbursement.
• Provide emotional support to patients, families, and caregivers and educate on Biogen patient services.

Skills

Account management

Field reimbursement

Cross-functional collaboration

Healthcare industry

Rare disease experience

Education

BS Required

Master’s degree a plus

Job description

Biogen is seeking a Family Access Manager (FAM) to serve as the patient-facing expert on the Rare Disease journey. The role involves coordinating with Case Management, Account Executive, and Market Access teams to navigate non-clinical barriers to therapy initiation and ongoing treatment.

The candidate will travel up to 60% across the Austin, San Antonio, and Dallas/Ft. Worth metro areas, building relationships with healthcare providers, payers, and advocacy groups to optimize patient access and