Rare Disease Access Manager – TX (Austin/DFW/San Antonio)

TalentAlly; San Antonio (TX); On-site; USD 155,000 - 208,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Fitness & Wellness programs

Paid vacation

Holidays and time off

Job summary

Biogen in Texas is seeking a Family Access Manager (FAM) to serve as the patient-facing expert on the rare disease journey. You will collaborate with physicians, case managers, and reimbursement teams to resolve barriers to therapy initiation and ongoing treatment, while educating patients and caregivers on payer processes and Biogen resources.

The role covers Austin, San Antonio, and Dallas/Ft Worth; travel up to 60% is required.

Qualifications

• 5+ years' business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
• A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement
• Experience leading cross-functionally and influencing without authority

Responsibilities

• Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services)
• Play the role of patient advocate in cross functional meetings with internal partners (Case Manager, Account Executive, Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g., case histories, insurance, ongoing coverage needs, treatment plan changes, etc.))
• Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues
• Works with Market Access & Reimbursement team members to ensure appropriate reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access
• Must be able to provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress
• Be knowledgeable of any changes in the patient access environment to proactively identify issues that may impact access and communicate information appropriately to patients/caregivers
• Complete a comprehensive assessment of the individual needs of the patient considering the patient's family and team of healthcare providers. This assessment will include understanding the individual's payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient.
• Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources
• Educates patients, families, and caregivers on product and all Biogen Patient services
• Develop activities with the goal of achieving greater openness and understanding of rare disease
• Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences
• Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey.

Skills

Field reimbursement

Account management

Sales experience

Payer policy

Bilingual Spanish (plus)

Education

BS Required; master's degree a plus.

Job description

Biogen in Texas is seeking a Family Access Manager (FAM) to serve as the patient-facing expert on the rare disease journey. You will collaborate with physicians, case managers, and reimbursement teams to resolve barriers to therapy initiation and ongoing treatment, while educating patients and caregivers on payer processes and Biogen resources.

The role covers Austin, San Antonio, and Dallas/Ft Worth; travel up to 60% is required.