Rare Disease Access & Advocacy Manager - Central TX

TalentAlly; Austin (TX); On-site; USD 155,000 - 208,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Holidays

Job summary

Biogen in Austin, TX is seeking a Family Access Manager to be the patient-facing expert on the rare disease journey. You will work with physicians, case managers, and payers to resolve non-clinical barriers to therapy initiation and ongoing care.

The role requires 5+ years in healthcare/biotech, strong communication and empathy, and up to 60% travel. A BS is required; master's preferred. Biogen offers comprehensive benefits and a supportive team environment.

Qualifications

• 5+ years' business experience in healthcare or biotech with field-based account management, sales, and/or reimbursement.
• Successful record in field reimbursement, clinical education or pharmaceutical sales/management with payer involvement.
• Experience with physician-administered drugs (PADs)/biologics and outpatient sites of service.
• Seasoned pharmaceutical professional with understanding of field/patient reimbursement and nonprofit funding.
• Experience leading cross-functionally and influencing without authority.
• Case management or supporting patients/caregivers directly is a plus.
• Familiar with relevant legal and regulatory biotech environment.
• Strong EQ, communication, listening and empathy; bilingual (Spanish) is a plus.
• Willing to travel ~60% of time.
• Must have valid driver's license and driving record.

Responsibilities

• Support patients through steps to access therapy including education and site coordination.
• Act as patient advocate in cross-functional meetings to build and maintain accurate case plans.
• Identify and resolve patient access barriers including insurance coverage and funding.
• Coordinate with Market Access & Reimbursement to ensure access and engage with payers/pharmacies.
• Provide strong emotional support to patients and caregivers.
• Stay informed about changes in patient access and communicate updates to patients.
• Assess individual patient needs including payer policies and local healthcare systems.
• Develop family solutions including alternative insurance options and resources.
• Educate patients and families on Biogen Patient services and resources.
• Build networks with local advocacy groups and attend relevant events.

Skills

Strong EQ

Communication

Empathy

Bilingual (Spanish)

Cross-functional collaboration

Travel willingness 60%

Education

BS Required

Master's degree a plus

Job description

Biogen in Austin, TX is seeking a Family Access Manager to be the patient-facing expert on the rare disease journey. You will work with physicians, case managers, and payers to resolve non-clinical barriers to therapy initiation and ongoing care.

The role requires 5+ years in healthcare/biotech, strong communication and empathy, and up to 60% travel. A BS is required; master's preferred. Biogen offers comprehensive benefits and a supportive team environment.