Rapid Response Reservations Specialist

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive insurance: medical, dental, vision

401(k) with employer match

Paid vacation and holidays

Job summary

Horseshoe Bay Resort is looking for a Reservation Sales & Rapid Response Agent to manage a high volume of inquiries and convert them into confirmed reservations.

The role involves engaging with guests for accommodations, dining, and activities while maintaining professionalism and confidentiality. Candidates should possess strong communication skills, computer proficiency, and experience in a hospitality-related environment.

Benefits include comprehensive insurance and a 401(k) with employer match.

Qualifications

• 6–12 months experience in call center or hospitality preferred.
• Exceptional verbal and written communication skills required.
• Ability to calculate percentages and discounts accurately.

Responsibilities

• Manage inbound calls and convert inquiries into reservations.
• Engage in continuous training with PMS and booking software.
• Document amenity bookings for guest itineraries.

Skills

Communication skills

Computer skills

Customer service

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Property Management Systems

Job description

Horseshoe Bay Resort is looking for a Reservation Sales & Rapid Response Agent to manage a high volume of inquiries and convert them into confirmed reservations.

The role involves engaging with guests for accommodations, dining, and activities while maintaining professionalism and confidentiality. Candidates should possess strong communication skills, computer proficiency, and experience in a hospitality-related environment.

Benefits include comprehensive insurance and a 401(k) with employer match.