Reservations/Rapid Response Sales Agent

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive insurance: medical, dental, vision

401(k) with employer match

Paid vacation and holidays

Job summary

Horseshoe Bay Resort is looking for a Reservation Sales & Rapid Response Agent to manage a high volume of inquiries and convert them into confirmed reservations.

The role involves engaging with guests for accommodations, dining, and activities while maintaining professionalism and confidentiality. Candidates should possess strong communication skills, computer proficiency, and experience in a hospitality-related environment.

Benefits include comprehensive insurance and a 401(k) with employer match.

Qualifications

• 6–12 months experience in call center or hospitality preferred.
• Exceptional verbal and written communication skills required.
• Ability to calculate percentages and discounts accurately.

Responsibilities

• Manage inbound calls and convert inquiries into reservations.
• Engage in continuous training with PMS and booking software.
• Document amenity bookings for guest itineraries.

Skills

Communication skills

Computer skills

Customer service

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Property Management Systems

Job description

Job Description: Reservation Sales & Rapid Response Agent

Schedule: 5 days per week (rotating schedule; nights, weekends, holidays).

Job Overview

Primary voice of Horseshoe Bay Resort, handling high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Provides seamless booking experience to build excitement and maximize revenue.

Essential Job Functions

• Manage inbound calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Accurately convey rate and package information to protect resort revenue yields.
• Maintain precise documentation of amenity bookings to provide guests with accurate itineraries.
• Perform precise tabulation of bookings and handle clerical duties, including follow-up calls.
• Assist Group Reservation Coordinators with overflow tasks and work cross‑functionally to resolve guest issues.
• Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

• High School Diploma or GED required; 6–12 months of related experience in a call center or hospitality preferred.
• Exceptional verbal and written communication skills.
• Strong computer skills, including Microsoft Office and the ability to learn proprietary resort software.
• Ability to remain calm and effective in high‑pressure, fast‑paced situations.
• Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Regularly sit, talk, and hear; occasionally stand, walk, reach, lift up to 25 lbs.
• Primarily office setting with moderate noise; occasional exposure to outdoor weather.
• Must be able to perform all essential duties; reasonable accommodations may be provided.

Benefits

• Comprehensive insurance: medical, dental, vision; long/short‑term disability, major illness, accident plans.
• 401(k) with employer match, paid vacation, and paid holidays.
• Scheduled performance reviews and opportunities for merit‑based raises.

Equal Opportunity

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.