Guest Experience Specialist - Resort Front Desk (FT)

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life, Disability, and Critical Illness

Paid Vacation and Holidays

Subsidized housing and shuttle service

Dining discounts at resort

Job summary

Horseshoe Bay Resort in Horseshoe Bay, TX, is seeking a Front Desk Agent to greet guests and deliver a welcoming, seamless experience from check-in to departure. This full-time role requires strong communication, guests service mindset, and the ability to learn the Agilysys system.

You'll assist with reservations, room assignments, billing, and provide information on resort amenities and local attractions while upholding the highest service standards.

Qualifications

• Strong verbal and written communication skills in English.
• Previous customer service experience required; hotel or resort experience preferred.
• Proficiency with computers and ability to learn new software systems quickly.
• Self-motivated with strong organizational and problem-solving skills.
• Team-oriented with a positive, professional attitude.
• High School Diploma or equivalent required.
• Valid Driver's License with an acceptable motor vehicle record.

Responsibilities

• Complete guest check-in, room assignments, and check‑out procedures while accommodating special requests.
• Utilize the Agilysys property management system to manage reservations and guest profiles.
• Process guest billing, cash transactions, and end‑of‑shift balancing accurately.
• Maintain knowledge of room rates, resort amenities, daily activities, and local attractions.
• Respond to guest inquiries and resolve concerns in a professional and timely manner.

Skills

Communication skills

Customer service

Computers proficiency

Problem solving

Teamwork

Driver's license

Education

High School Diploma

Bachelor's Degree

Associates Degree

Tools

Agilysys PMS

Job description

Horseshoe Bay Resort in Horseshoe Bay, TX, is seeking a Front Desk Agent to greet guests and deliver a welcoming, seamless experience from check-in to departure. This full-time role requires strong communication, guests service mindset, and the ability to learn the Agilysys system.

You'll assist with reservations, room assignments, billing, and provide information on resort amenities and local attractions while upholding the highest service standards.