Rapid-Response Patient Transport Dispatcher

ServiceSource; Colorado Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage for you and your…

Disability and Life Insurance

403(b) Retirement Plan

Flexible Spending Accounts

Employee Assistance Program

Wellness Program

Tuition Assistance

Paid time off

Job summary

ServiceSource in the United States is seeking a Customer Service Representative – Dispatch to coordinate patient transport services within a Medical Center. You will answer switchboard calls, document transport requests, and dispatch staff promptly while communicating with clinical teams and transporters.

The role requires a high level of professionalism, data entry accuracy, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent required.
• Proficiency in English; bilingual abilities are a plus.
• Experience working with a PC in a Windows-based environment is required.
• Must successfully pass a federal background check with FBI Department of Homeland Security.
• Heartsaver/CPR certification from the American Heart Association (AHA) must be obtained upon hire.
• Must have flexible availability, including weekends and holidays, to meet hospital operational needs.

Responsibilities

• Answer and manage high volumes of incoming calls through the hospital’s switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and established protocols.
• Coordinate and dispatch transport staff to ensure timely patient movement throughout the facility, usually within one (1) minute of request.
• Communicate effectively with clinical teams, transporters, and other departments to relay instructions and resolve issues.
• Monitor the status of active transport requests and follow up as needed to ensure completion.
• Maintain accurate records of transport activity and call logs in accordance with hospital policies.
• Provide excellent customer service to hospital staff, patients, and visitors via phone and in-person interactions.
• Assist with data entry, reporting, and performance metrics related to transport operations.
• Support the sanitization and tracking of transport equipment when needed.
• Serve as a backup for other dispatch or administrative roles during peak times or staff absences.
• Adhere to all hospital policies regarding confidentiality, safety, and professional conduct.

Skills

Verbal communication

Customer service

Teamwork

Multitasking

Data entry

Typing

Education

High school diploma or GED

Tools

Windows PC

Dispatch software

Job description

ServiceSource in the United States is seeking a Customer Service Representative – Dispatch to coordinate patient transport services within a Medical Center. You will answer switchboard calls, document transport requests, and dispatch staff promptly while communicating with clinical teams and transporters.

The role requires a high level of professionalism, data entry accuracy, and the ability to work in a fast-paced environment.