Inpatient Transport Dispatcher (Part-time, Day shift)

Hudson Regional Health; Hoboken (NJ); Presencial; USD 22.000 - 33.000; A tiempo parcial

Descripción de la vacante

Hudson Regional Health is seeking an Inpatient Transport Dispatcher to coordinate and dispatch patient transport requests across hospital departments. The role serves as the central point of communication among nursing units, clinical departments, transport personnel, and hospital operations.

Responsibilities include prioritizing requests, assigning transport tasks, tracking transporter availability, and communicating delays or changes to care teams.

Formación

• High school diploma or equivalent required.
• Additional coursework or training in healthcare operations, logistics, dispatching, or customer service preferred.
• Prior dispatching, hospital operations, patient transportation, call center, or related coordination experience preferred.

Responsabilidades

• Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system.
• Dispatch transport personnel based on patient location, priority, and transporter availability.
• Monitor active assignments and transporter status to ensure timely completion.
• Coordinate patient transports to and from inpatient units, ED, imaging, and other locations.
• Communicate with nursing units and staff regarding pickup locations, delays, and changes.

Conocimientos

Communication skills

Multitasking

Team coordination

Educación

High school diploma or equivalent

Additional coursework in healthcare operations, logistics, dispatching, or customer service

Herramientas

Electronic dispatch systems

Descripción del empleo

The Inpatient Transport Dispatcher coordinates and dispatches patient transportation requests throughout the hospital to support timely, safe, and efficient movement of patients between departments and designated locations. The dispatcher serves as the central point of communication between nursing units, clinical departments, transport personnel, and hospital operations.

The position monitors incoming requests, assigns and prioritizes transportation tasks, tracks transporter availability and assignment status, and communicates delays or operational concerns to the appropriate personnel. The dispatcher maintains accurate records of transport requests and completed assignments and supports efficient utilization of transportation resources.

Essential Duties And Responsibilities

• Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system.
• Dispatch transport personnel based on patient location, destination, priority, transporter availability, and operational requirements.
• Monitor active assignments and transporter status to ensure requests are addressed and completed in a timely manner.
• Coordinate patient transports to and from inpatient units, the Emergency Department, diagnostic imaging, procedural areas, rehabilitation, and other authorized hospital locations.
• Communicate with nursing units, clinical departments, and transport personnel regarding pickup locations, destinations, delays, cancellations, and changes in patient readiness.
• Escalate urgent, delayed, or unresolved transport requests to the appropriate supervisor or clinical department.
• Reassign transportation tasks as needed to respond to changing workloads, staffing levels, and patient care priorities.
• Maintain accurate dispatch records, including request times, assignment details, status updates, delays, cancellations, and completion times.
• Monitor pending and outstanding requests to prevent missed assignments and unnecessary delays.
• Coordinate shift handoffs by communicating pending transports, unresolved issues, staffing concerns, and other operational information.
• Report equipment issues, staffing shortages, service interruptions, and other barriers affecting transportation operations.
• Follow hospital policies regarding patient identification, confidentiality, infection prevention, safety, and escalation of patient-related concerns.
• Maintain professional and courteous communication with patients, team members, visitors, and clinical staff.
• Assist with monitoring department performance indicators, including response times, turnaround times, assignment volume, and transporter productivity.
• Perform other duties as assigned by the department supervisor or manager.

Qualifications

Education

• High school diploma or equivalent required.
• Additional coursework or training in healthcare operations, logistics, dispatching, or customer service preferred.

Experience

• Prior dispatching, hospital operations, patient transportation, call center, or related coordination experience preferred.
• Experience working in a hospital or other healthcare environment preferred.
• Familiarity with electronic dispatch systems and computerized tracking tools preferred.
• Part-time, Saturday and Sunday from 6:30 am - 3pm.