Emergency Dispatch Trainee - Public Safety Communications

Emergency Telecommunicator Services; Mount Gretna Heights (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee in Mount Gretna, PA to begin structured training in emergency communications. You will learn call-taking, incident documentation, and dispatch system operation under supervision, with progression tied to training milestones and certifications.

The program emphasizes confidentiality, security, and professional conduct while preparing you for advancement within emergency response operations.

Qualifications

• High school diploma commonly required for trainee roles.
• Trainee positions may be for applicants without dispatch experience, with prerequisites set by employers.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Emergency dispatch

Call-taking

Typing speed

Customer service

Education

High school diploma

Tools

CAD system

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee in Mount Gretna, PA to begin structured training in emergency communications. You will learn call-taking, incident documentation, and dispatch system operation under supervision, with progression tied to training milestones and certifications.

The program emphasizes confidentiality, security, and professional conduct while preparing you for advancement within emergency response operations.