Fire Communications Dispatcher — 24/7 Critical Ops

911 Emergency Communications; Mount Gretna Heights (PA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in Mount Gretna, PA, is seeking a Fire Dispatcher to receive and document reports of fires, rescues, and alarms, verify locations, alert stations, and coordinate mutual-aid communications.

Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. The role may require overnight shifts, weekends, holidays, overtime, and coverage during major incidents.

Qualifications

• What you must have: basic data entry and computer literacy.
• Familiarity with radio communication and maps is preferred.
• Certification in fire dispatch or EMT may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry

Radio communication

Attention to detail

Stress management

Education

High school diploma or GED

Job description

911 Emergency Communications in Mount Gretna, PA, is seeking a Fire Dispatcher to receive and document reports of fires, rescues, and alarms, verify locations, alert stations, and coordinate mutual-aid communications.

Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. The role may require overnight shifts, weekends, holidays, overtime, and coverage during major incidents.