Rapid Rehousing Case Manager

Bridge Over Troubled Waters; Boston (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401(K) with 3% match

Flexible spending accounts & commuter/

Ongoing training

Job summary

Bridge Over Troubled Waters in Boston, MA is seeking a Rapid Rehousing Case Manager to support homeless youth aged 18–24 in the Rapid Rehousing Program. You will assess housing barriers and develop individualized plans to help residents obtain permanent housing and access community services.

Responsibilities include housing assessments, managing a caseload of about 30 participants, documenting progress, coordinating with service providers, and ensuring culturally respectful supports.

Qualifications

• 2-4 years of experience working with vulnerable youth ages 18–24.
• Experience with housing programs or housing first philosophy.
• Knowledge of data collection and management systems.
• Knowledge of social services and basic benefit systems.
• Valid driver’s license and clean driving record.

Responsibilities

• Conduct housing needs assessments to connect residents to services.
• Assess housing barriers and develop individualized service plans.
• Provide case management to a caseload of about 30 participants.
• Maintain client files and monthly progress reports.
• Assist youth with locating community resources and housing options.
• Collect and report program data for funders and internal systems.
• Ensure services are culturally sensitive and inclusive.

Skills

Fast-paced work

Youth engagement

Case management

Education

Bachelor's degree preferred

Job description

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

Bridge Over Troubled Waters

Boston, MA

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

About The Role

As a Rapid Rehousing Case Manager, you will work in the Rapid Rehousing Program, a program that offers permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing and support before. You will provide support services to residents in the program, helping them further gain stability and permanent housing, while also connecting them to other community services, career, and education opportunities. Through your assessment of housing barriers, you will determine service needs and work to develop individualized plans with youth entering the program. Your work with residents will include providing emotional support, budgeting and life skills training, job search and job readiness advice, and a range of other services to help participants integrate into their community.

RESPONSIBILTIES

• Conduct housing needs assessments of Bridge residents to connect them to appropriate services.
• Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long-term permanent housing and self-sufficiency.
• Provide case management support and plans to assist a caseload of 30 participants in achieving strengths-based and solution-focused goals.
• Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals and to ensure that they are housed properly.
• Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.
• Assist youth with locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment.
• Collect and report program data, including but not limited to, data required for Bridge’s case management system, Homeless Management Information System, and funders’ required data.
• Maintain program records and prepare and submit monthly program updates.
• Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients. We are seeking compassionate case managers.
• Participate in weekly and quarterly program and staff meetings.

Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

Qualifications

It takes a special person to serve as a team member at Bridge. Before applying, please consider the following qualifications, skills, and experiences that we have found lead to success as a Rapid Rehousing Case Manager. We do not expect candidates to meet all of the criteria listed below. Reviewing the qualifications can help you to better understand what will be expected of you as a member of the team.

• 2-4 years ofexperience working with vulnerable youth ages 18 – 24
• Bachelor's degree is preferable but not required
• Experience working with housing programs
• Knowledge and understanding of “Housing First” philosophy and strategies
• Knowledge and experience with data collection and management systems
• Knowledge of social service, housing support, and basic benefit systems
• Capacity to engage youth and provide support, including advocacy, reducing isolation, problem-solving, listening, and identification of resources
• Valid driver’s license required andContinuous clean driver’s record

Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.

Skills And Strengths

• Comfort and confidence working in a fast-paced dynamic work environment.
• Enthusiastic about working with homeless transitional youth population.

Pay And Benefits

The hourly rate for this position is $26. Benefits include:

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching of contributions after 90 days of employment
• Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance
• Ongoing job training, including four off-site half-day trainings each year

Physical Requirements

While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities.

EQUAL OPPORTUNITY STATEMENT

Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.