Case Management Specialist

Bridge Over Troubled Waters; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) matching

Flexible spending accounts

Disability insurance

Professional training

Job summary

Bridge Over Troubled Waters in Boston provides a safety-focused environment for youth in transition. The Case Management Specialist will coordinate housing applications, vital records, and individual life-skills curricula while maintaining precise records in ETO.

Responsibilities include administering service plans, advocacy and counseling, and monthly meetings with Liberty & Brunson House residents. A Master’s in social work and housing experience are highly preferred.

Qualifications

• Master’s degree in social work or related field is strongly preferred.
• Proficient in Microsoft programs (Excel, Word, etc.) and utilizing electronic record systems.
• Experience assisting individuals in obtaining housing.
• Experience assisting people in getting IDs and vital records.
• Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)
• Experience using Motivational Interviewing and/or Collaborative Problem Solving
• 2-4 years of clinical/case management experience with youth and young adult populations
• Ability to develop and maintain professional working relationships with residents, team members, and supervisors.
• Ability to work effectively with diverse populations and cultural groups.

Responsibilities

• Meet with YYA to provide assistance in getting IDs and vital documents, referrals and general resources.
• Complete CHAMPS Housing applications with youth as needed.
• Complete Housing Navigator searches and housing applications with youth as needed.
• Complete service plans with YYA.
• Document all youth interactions in ETO, Bridge’s electronic records system.
• Provide life skills groups to youth utilizing Bridge programs including financial management, building credit, establishing routines, managing stress, etc.
• Provide residents with advocacy, referrals, and supportive counseling, as necessary.
• Meet with residents from Liberty & Brunson House monthly for individual case management.
• Complete the Millionaires Club Protocol with prospective residents interested in living at Liberty & Brunson House.
• Track residents’ work, savings, and investments monthly.
• Assist in planning monthly house meetings with Liberty & Brunson House Residents.
• Follow all of Bridge’s policies and procedures.

Skills

Communication skills

Motivational Interviewing

Collaborative problem solving

Cultural competence

Time management

Education

Master's degree in social work

Tools

Microsoft Office

ETO system

Job description

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

Bridge Over Troubled Waters

Boston, MA

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

About The Role

The Case Management Specialist will provide case management support to youth residing in our Liberty & Brunson Houses. The Case Management Specialist will have demonstrated the ability to complete housing applications and obtain vital records/resources with young adults. Additionally, this position will provide individual and group work with youth teaching life skills such as budgeting/financial management, employment readiness and stress management curriculums, etc.

RESPONSIBILTIES

• Meet with YYA to provide assistance in getting IDs and vital documents, referrals and general resources.
• Complete CHAMPS Housing applications with youth as needed.
• Complete Housing Navigator searches and housing applications with youth as needed.
• Complete service plans with YYA.
• Document all youth interactions in ETO, Bridge’s electronic records system.
• Provide life skills groups to youth utilizing Bridge programs including financial management, building credit, establishing routines, managing stress, etc.
• Provide residents with advocacy, referrals, and supportive counseling, as necessary.
• Meet with residents from Liberty & Brunson House monthly for individual case management.
• Complete the Millionaires Club Protocol with prospective residents interested in living at Liberty & Brunson House.
• Track residents’ work, savings, and investments monthly.
• Assist in planning monthly house meetings with Liberty & Brunson House Residents.
• Follow all of Bridge’s policies and procedures.

Administrative Management

• Maintain program statistics and client records.
• Document all interactions with YYA in ETO
• Create individual service plans and YYA progress towards meeting their goals.
• Complete HUD assessments as required.
• Other duties as assigned.

Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

Qualifications

• Master’s degree in social work or related field is strongly preferred.
• Proficient in Microsoft programs (excel, word, etc.) and utilizing electronic record systems.
• Experience assisting individuals in obtaining housing.
• Experience assisting people in getting IDs and vital records.
• Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)
• Experience using Motivational Interviewing and/or Collaborative Problem Solving
• 2-4 years of clinical/case management experience with youth and young adult populations
• Ability to develop and maintain professional working relationships with residents, team members, and supervisors.
• Ability to work effectively with diverse populations and cultural groups.

Duties will be performed both in an office environment and in thefield,where program residentsreside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.

Skills And Strengths

• Comfort and confidence working in a fast-paced dynamic work environment.
• Enthusiasticabout working withhomelesstransitional youth population.
• Excellent written and verbal communication skills

Pay And Benefits

The salary range for this position is $60,000 to $65,000. Benefits include:

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching of contributions after90 daysof employment
• Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance
• Ongoing job training, including four off-site half-day trainings each year

Physical Requirements

While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities.

EQUAL OPPORTUNITY STATEMENT

Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.