Rapid Re-Housing Case Manager

HELPLINE YOUTH COUNSELING; Huntington Park (CA); On-site; USD 48,000 - 65,000; Full time

Job summary

Helpline Youth Counseling is seeking a Rapid Re-Housing Case Manager to provide housing-focused case management to high-acuity clients within the Long Beach Rapid Re-Housing program. Role emphasizes trauma-informed care and coordinating services to promote housing stability.

The position requires collaboration with housing partners, ability to travel to client locations, and delivering client-centered support for up to 24 months as funding allows.

Qualifications

• Trauma-informed care knowledge and skills.
• Motivational interviewing techniques.
• Understanding of harm reduction and housing first principles.
• Strong communication skills, both written and verbal.
• Ability to manage time and multiple tasks with deadlines.

Responsibilities

• Receive referrals and coordinate intakes promptly.
• Process and update rental packets for each client.
• Provide trauma-informed case management to a caseload.
• Maintain a caseload averaging about 20 clients.
• Develop individualized Housing Retention Plans.
• Develop budgets at intake and every 90 days.
• Assist clients in increasing income to sustain housing.
• Collaborate with property managers and other services.
• Provide warm handoffs to external services and ensure connections to needed supports.
• Conduct at least one home visit per month and follow up on goals.
• Maintain accurate service records and HIPAA-compliant information.
• Participate in regular management check-ins and meetings.
• Perform other duties as assigned by leadership.

Skills

Trauma-informed care

Motivational interviewing

Harm reduction

Housing first model

Clear and concise communication

Time management

Education

High School Diploma

Tools

HMIS

Job description

POSITION TITLE: Rapid Re-Housing Case Manager

The Rapid Re-Housing (RRH) Case Manager provides housing-focused case management services to high level acuity clients who are referred to the Long Beach Rapid Re-Housing program.

The RRH Program is a time limited subsidy program that provides limited financial assistance to clients to assist in maintaining their housing and provides tailored case management services to clients with the goal of clients achieving financial independence at the end of the program.

The maximum time clients can be enrolled is up to 24 months based on assessments/funding. The RRH Case Manager will utilize trauma-informed, motivational interviewing techniques to assist our clients in achieving their housing goals.

DUTIES/RESPONSIBILITIES

Under the leadership of the Manager of Housing Support Services, the RRH Case Manager will be responsible for:

• Receiving referrals and coordinating intakes within an appropriate amount of time.
• Processing and updating rental packets for each client in a timely manner
• Providing trauma-informed case management services to clients on their caseload. Case management services can include but are not limited to independent living skills, housing retention, safety planning, budgeting, scheduling appointments, benefit applications, etc.
• Maintaining a caseload averaging 20 clients (can increase temporarily if programmatic needs require it)
• Developing comprehensive, individualized Housing Retention Plans that address short- and long-term goals
• Developing budgets with clients at intake and every 90 days that will help them understand their responsibilities and how to reduce costs to help maintain their housing.
• Working with clients to increase income so they can sustain their units independently.
• Collaborating with property managers and other organizations to provide comprehensive services to clients.
• Providing warm handoffs to outside organizations and ensuring client is properly connected to any services that provide quality of life improvements (substance use, mental health, medical benefits)
• Conducting a minimum of one home visit a month with clients and follow-up contact to ensure clients are working on housing goals.
• Maintaining accurate records of services being provided to comply with contractual standards and HYC standards
• Maintain and execute confidential information in accordance with HIPAA standards
• Participate in regular check ins with management and participate in program meetings as required
• Other duties as assigned by leadership

REQUIREMENTS:

• High School Diploma
• One year experience working with People Experiencing Homelessness, preferably those living with mental illness and/or substance addictions or equivalent education and experience
• Knowledge of case management techniques including trauma informed care, motivational interviewing, harm reduction, housing first model.
• Ability to maintain professionalism and possess a high level of tolerance and understanding for individuals with urgent and multiple case management needs
• HMIS experience is highly desirable
• Be willing to work flexible hours which may include evenings or weekends on occasion
• Must be able to travel to clients in either personal or company vehicle to meet the in-person requirements of the contract
• Have reliable transportation, a valid driver's license, auto insurance, and the ability to qualify for Helpline Youth Counseling’s insurance coverage
• Clear and concise oral and written communication skills
• Strong time management skills and the ability to coordinate multiple tasks with time sensitive deadlines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.