Rapid Re-Housing Case Manager

Lutheran Community Services Northwest; SeaTac (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability insurance

Life insurance

Vacation and sick leave

12 holidays + 2 floating holidays

403(b) with employer matching

EAP for you and family

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW is hiring a Case Manager to deliver rapid housing stability services within RRH. You will assess eligibility, coordinate referrals, and help families secure permanent housing while maintaining client records and ensuring confidentiality.

The role requires an Associate’s Degree or equivalent experience, with 2+ years in related work, strong communication, and organizational skills. Join a mission-driven nonprofit providing health, justice, and hope.

Qualifications

• Associate's degree or equivalent work experience required.
• Minimum 2 years’ experience in related field.
• Must have strong communication skills, both written and verbal.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Accept referrals from King County Coordinated Entry and HUD Category 1 homelessness definitions.
• Provide rapid intake and develop housing stability and rental assistance plans.
• Assist participants with referrals to employment, life skills, and supportive services.

Skills

Communication skills

Organizational skills

MS Word

Excel

Education

Associate's Degree in related field

Tools

Microsoft Word

Excel

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope. The Case Manager provides progressive housing stability case management and advocacy for participants in Rapid Re-housing (RRH) Program. The Case Manager is responsible for accepting referrals of individuals and families who meet the U.S. Department of Housing and Urban Development (HUD) Category 1 definition of homelessness.

The Case Manager will implement a rapid intake process and work with the family to develop a housing stability and rental assistance plan, make referrals to needed services, work with the family to modify the plan as service needs are addressed, and ultimately achieve permanent unsubsidized housing.

• Accept referrals of individuals and families from King County Coordinated Entry who meet HUD Category 1 definition of homelessness.

• Assist referred participants to verify and document RRH program eligibility and complete program application materials.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

• Conduct comprehensive in-depth assessments utilizing the intake, assessment and housing barriers tools.

• Utilize motivational interviewing to help the participants develop a strength-based plan of action to achieve optimal self-sufficiency.

• Provide coaching and conflict resolution services to assist clients in resolving conflicts that may be endangering current or future housing including but not limited to scenarios between clients and landlords, property managers and/or friends, family and neighbors.

• Assist the participants with referrals to a customized array of services that will help them achieve plan goals, including employment, pre-employment, or life skills programs.

• Help participants find and obtain safe and stable housing.

• Provide assistance completing rental applications if needed.

• Submit financial assistance requests for client rent subsidies and other approved expenses as needed.

• Reassess participant eligibility at 90-day intervals to determine ongoing need for rental subsidy.

• Exit participants from RRH program when they are determined to be stably housed and able to maintain stable housing without the RRH subsidy OR upon completion of 12 months of subsidized rental assistance; conduct exit interview which includes plan for maintaining stable housing without the RRH Subsidy; assist participants who are unable to maintain stable housing after 12 months in accessing other resources to maintain stable housing, including the possibility of additional RRH funds on a case-by-case basis.

• Maintain up-to-date and accurate client files. The Case Manager is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.

• Cooperate on the collection and analysis of data related to participants.

• Maintain strict confidentiality of participant information in conformance with related policies and procedures. Requires strict adherence of HIPAA standards in the office workspace to ensure confidentiality.

• Participate in ongoing training and program development, and other relevant community activities as requested.

HOW YOU WILL BE A GREAT FIT:

• Associate's Degree in related field or equivalent work experience

• At least 2 years’ experience in related field

• Must have well-developed communication skills, both written and verbal

• Must have strong organizational skills

• Proficient in Microsoft Word and Excel and willingness to learn new databases

• Previous experience working with participants from diverse backgrounds and perspectives

• Previous experience in community and human services including serving homeless and low-income communities

• Previous experience providing community presentations