Housing Services Coordinator

HELPLINE YOUTH COUNSELING; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

HELPLINE YOUTH COUNSELING in Los Angeles is seeking a Housing Services Coordinator to support the Recovery Rehousing Navigator and related programs. You will coordinate referrals, wait lists, documents, and other items needed to move clients into housing.

The role involves assisting with assessments, data entry in HMIS, reporting, and supervising RRH staff under the Housing Support Services Manager. Travel to meetings may be required; valid CA driver's license preferred.

Qualifications

• Three years of experience in social services.
• One year of supervisory experience preferred.
• Experience assisting low and very-low-income individuals in accessing affordable housing.
• Experience working with homeless individuals or families preferred.
• Bilingual: Desirable but not required.

Responsibilities

• Provide RRHM support in quality control to RRHN and conduct performance appraisals.
• Facilitate the usage of all assessment tools to determine vulnerability, assisting individuals with collecting documents necessary for housing, and providing linkage to ongoing supportive services.
• Complete reports and documentation as required by HYC RRH and program funders.
• Provide support in overseeing RRH Staff in screening, assessing, and problem-solving with individuals.
• Oversee process of Crisis Housing, Rapid/Recovery Re-Housing and Problem-Solving Services and Financial Assistance Administration.
• Ensure that all individual members are prioritized with services to health, supportive service, and educational needs. Provide appropriate crisis intervention to in the form of support and/or problem solving as deemed necessary.
• Collaborate with co-located staff to oversee referrals that are being made.
• Establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
• Monitor program data, documentation of services, and progress toward outcomes.
• Provide supportive services as needed to individuals that are enrolled in the program. Complete housing plans, refer to other homeless agencies, and conduct housing inspections.
• Manage client complaints and grievances submitted during program enrollment.
• Other duties as assigned.

Skills

Housing resources

HUD guidelines

Housing First

Case management

Communication skills

Time management

HMIS data entry

MS Office

Driver's license

Tools

HMIS

MS Office

Job description

Housing Services Coordinator

JOB SUMMARY:

The Housing Services Coordinator will provide support to the Recovery Rehousing Navigator (RRHN), ECM/CS and TLS program. The Housing Services Coordinator will provide ongoing coordination of referrals, wait lists, documents and other items as needed. The Services & Disbursement Coordinator will perform all the duties as indicated in that contract and by the assigned Housing Support Services Manager.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Provide RRHM support in quality control to RRHN and conduct performance appraisals.
• Facilitate the usage of all assessment tools to determine vulnerability, assisting individuals with collecting documents necessary for housing, and providing linkage to ongoing supportive services.
• Complete reports and documentation as required by HYC RRH and program funders.
• Provide support in overseeing RRH Staff in screening, assessing, and problem-solving with individuals.
• Oversee process of Crisis Housing, Rapid/Recovery Rehousing and Problem-Solving Services and Financial Assistance Administration.
• Ensure that all individual members are prioritized with services to health, supportive service, and educational needs. Provide appropriate crisis intervention to in the form of support and/or problem solving as deemed necessary.
• Collaborate with co-located staff to oversee referrals that are being made.
• Establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
• Monitor program data, documentation of services, and progress toward outcomes.
• Provide supportive services as needed to individuals that are enrolled in the program. Complete housing plans, refer to other homeless agencies, and conduct housing inspections.
• Manage client complaints and grievances submitted during program enrollment.
• Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature-controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• Ability to interact with other employees, residents, customers, and members of the public.
• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
• Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.
• Ability to respond effectively to sensitive inquiries or complaints.
• Requires use of a computer keyboard for substantial periods of time.

• Travel to off-site meetings and evening appointments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of housing resources in Service Planning Area 8 preferred. Resources can include crisis housing and permanent housing throughout Los Angeles County.
• Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid/Recovery Re-Housing, and others.
• Current knowledge of best practice models, including Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
• Understanding of case management practices and ability to accurately and clearly document case notes.
• Ability to communicate effectively both verbally and in writing.
• Ability to manage time effectively.
• Ability to accurately enter client data and progress notes in HMIS Homeless Management Information System and run program management reports.
• Proficient use of laptop computer and Microsoft Windows, Office software programs (Word, Excel, PowerPoint) and Homeless Management Information System (HMIS).
• Creative problem-solving skills
• Possess valid California driver's license and properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

• Three years of experience in social services required.
• One year of supervisory experience preferred.
• Experience assisting low and very-low-income individuals in accessing affordable housing.
• Experience working with homeless individuals or families preferred.
• Bilingual: Desirable but not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.