Rapid Rehousing Case Manager

The New London Homeless Hospitality Center; Norwich (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Retirement savings with employer match

Paid time off and sick leave

Health Savings Account deposits

Professional development funds

Flexible work environment

Family-first employer

Technology provided

Job summary

The New London Homeless Hospitality Center is seeking a Rapid Re-Housing Case Manager to help individuals move from homelessness into permanent housing and build stability.

Using a Critical Time Intervention (CTI) approach, you’ll provide focused, practical support during the critical months after someone becomes housed, helping them strengthen the skills, resources, and community connections they need for long-term stability.

Qualifications

• Strong communication and relationship-building skills.
• A strengths-based, respectful approach to working with people who have experienced homelessness.
• Excellent problem-solving and follow-through.
• Ability to manage a caseload and stay organized.
• Comfort working independently while being an active part of a collaborative team.
• Ability to respond calmly and thoughtfully to challenging situations.
• Strong community partnership skills.

Responsibilities

• Build individualized housing stability and CTI plans
• Support individuals as they transition into permanent housing
• Help participants understand tenant responsibilities for successful tenancy
• Connecting participants to community resources
• Identify barriers early and problem-solve before they become housing crises
• Mediate concerns between tenants and landlords when needed
• Help participants develop budgets and strengthen independent living skills
• Coordinate with landlords, property managers, and community partners
• Gradually reduce case management support as participants build independence and long-term support systems

Skills

Strong communication

Relationship-building

Problem-solving

Caseload management

Independent working

Calm, thoughtful response

Community partnership skills

Job description

The New London Homeless Hospitality Center (NLHHC) seeks a Rapid Re-Housing Case Manager to help individuals move from homelessness into permanent housing and build the stability and connections needed to remain housed.

The New London Homeless Hospitality Center (NLHHC) seeks a Rapid Re-Housing Case Manager to help individuals move from homelessness into permanent housing and build the stability and connections needed to remain housed.

The Role: From Homelessness to Housing Stability

Help individuals who have experienced homelessness successfully transition into permanent housing. Using a Critical Time Intervention (CTI) approach, you’ll provide focused, practical support during the critical months after someone becomes housed, helping them strengthen the skills, resources, and community connections they need for long-term stability.

What You’ll Do

• Build individualized housing stability and CTI plans
• Support individuals as they transition into permanent housing
• Help participants understand tenant responsibilities for successful tenancy
• Connecting participants to community resources
• Identify barriers early and problem-solve before they become housing crises
• Mediate concerns between tenants and landlords when needed
• Help participants develop budgets and strengthen independent living skills
• Coordinate with landlords, property managers, and community partners
• Gradually reduce case management support as participants build independence and long-term support systems

What You Bring

• Strong communication and relationship-building skills
• A strengths-based, respectful approach to working with people who have experienced homelessness
• Excellent problem-solving and follow-through
• Ability to manage a caseload and stay organized
• Comfort working independently while being an active part of a collaborative team
• Ability to respond calmly and thoughtfully to challenging situations
• Strong community partnership skills

Bonus:

Experience in housing, homelessness services, case management, behavioral health, benefits, employment services, or other human services.

What Success Looks Like

You’ll build trust quickly, help participants navigate barriers to housing stability, and develop strong relationships with community partners. Over time, you’ll manage your caseload independently, proactively address concerns, and help participants build the supports they need to remain successfully housed.

Benefits

• Retirement savings with employer match
• Paid time off and sick leave
• Health Savings Account deposits
• Professional development funds
• Flexible work environment
• Family-first employer
• Technology provided

New London Homeless Hospitality Center is an Equal Opportunity Employer committed to a diverse and inclusive workplace.