Ramp Training & Safety Coach

Menzies Aviation LATAM; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Menzies Aviation LATAM is seeking a Trainer to deliver onboarding and ongoing training across our airline operations. You will run sessions on customer service, technical skills, compliance, and safety, while evaluating performance and reinforcing policies.

Ideal candidates have 1 year in customer service or airline ops, a HS diploma or GED, and familiarity with e-learning tools. You will help maintain training standards and align with regulatory requirements.

Qualifications

• Must have 1 year of customer service, ramp or hospitality experience.
• HS Diploma or GED required; valid driver's license.
• At least 1 year of airline operations experience is preferred.
• 6 months of supervisory/management experience in a shift work environment.
• Experience with e-learning platforms or online training tools is beneficial.

Responsibilities

• Facilitate training programs for onboarding, operations, compliance, safety, and development.
• Deliver engaging training sessions using lectures, demonstrations, and hands-on exercises.
• Evaluate employee performance and ensure understanding of policies and procedures.
• Develop training practices to improve service levels and overall standards.
• Review audit reports and feedback to identify training topics and improvements.
• Maintain the company training manual and update policies as needed annually.
• Ensure adherence to FAA/TSA regulations and safety requirements.
• Coordinate continuous training improvements to increase efficiency and compliance.

Skills

Customer service

Communication

Training

Supervisory experience

Education

HS Diploma or GED

Tools

e-learning platforms

Job description

Menzies Aviation LATAM is seeking a Trainer to deliver onboarding and ongoing training across our airline operations. You will run sessions on customer service, technical skills, compliance, and safety, while evaluating performance and reinforcing policies.

Ideal candidates have 1 year in customer service or airline ops, a HS diploma or GED, and familiarity with e-learning tools. You will help maintain training standards and align with regulatory requirements.