Ramp Supervisor — Lead Ground Ops to On-Time Flights

swa; Miami (FL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats (employees/

401(k) company match up to 9.3%

3% STI bonus

Profit-sharing potential

Competitive health insurance

Health plan starts day one

Job summary

Southwest Airlines is seeking a Ramp Supervisor to lead Ramp Agents and ensure aircraft arrivals and departures stay on schedule. You will guide the team, verify safety rules, and keep equipment ready for use.

The role includes scheduling, training, and daily reporting to support safe, efficient service. The ideal candidate will lead people, uphold Southwest values, and contribute to continuous improvement while maintaining a high standard of customer service and operational performance.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitori

Job description

Southwest Airlines is seeking a Ramp Supervisor to lead Ramp Agents and ensure aircraft arrivals and departures stay on schedule. You will guide the team, verify safety rules, and keep equipment ready for use.

The role includes scheduling, training, and daily reporting to support safe, efficient service. The ideal candidate will lead people, uphold Southwest values, and contribute to continuous improvement while maintaining a high standard of customer service and operational performance.