Airport Operations Supervisor — Ramp & Customer Service

Southwest Airlines Co.; Jackson (MS); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats (plus for 1

Retirement Savings Plan with 401(k) 9.

Job summary

Southwest Airlines Co. is seeking a Duty Supervisor to lead Ramp, Operations, and Customer Service Agents, ensuring every flight runs safely and on time. You will guide and support your team, quickly solve problems, and collaborate with Airport Operations to keep customers satisfied and flights on schedule.

The role is fast-paced and hands-on, ideal for strong communicators who want to grow as leaders and make a meaningful impact at Southwest every day.

Qualifications

• Knowledge of business and management principles and customer service.
• Ability to communicate effectively and lead teams.
• Experience in operational leadership and shift coordination.

Responsibilities

• Coordinate with departments to maintain on-time performance and customer satisfaction.
• Monitor ground support and staff performance to meet requirements.
• Respond to customer questions and resolve issues promptly.
• Oversee day-to-day airport operations to ensure safety and compliance.
• Build staffing plans and shift bids; manage payroll and attendance reports.

Skills

Business knowledge

Leadership

Customer service

Problem solving

Job description

Southwest Airlines Co. is seeking a Duty Supervisor to lead Ramp, Operations, and Customer Service Agents, ensuring every flight runs safely and on time. You will guide and support your team, quickly solve problems, and collaborate with Airport Operations to keep customers satisfied and flights on schedule.

The role is fast-paced and hands-on, ideal for strong communicators who want to grow as leaders and make a meaningful impact at Southwest every day.