Ramp Operations Supervisor - Lead Ground Team

swa; Providence (RI); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Flight benefits

Retirement plan match

Bonus opportunities

Health insurance

Job summary

Southwest Airlines is seeking a Ramp Supervisor to lead the Ground Operations team in Rhode Island. You will guide Ramp Agents, ensure aircraft arrive and depart on schedule, and enforce safety rules across the operation.

You will also handle scheduling, training, and daily reports, aligning with a culture of safety, efficiency, and high service levels. The role focuses on coordinating with departments, maintaining on-time performance, and delivering consistent, safe airport operations while

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance r

Job description

Southwest Airlines is seeking a Ramp Supervisor to lead the Ground Operations team in Rhode Island. You will guide Ramp Agents, ensure aircraft arrive and depart on schedule, and enforce safety rules across the operation.

You will also handle scheduling, training, and daily reports, aligning with a culture of safety, efficiency, and high service levels. The role focuses on coordinating with departments, maintaining on-time performance, and delivering consistent, safe airport operations while