Ramp Agent (Customer Service Agent) - DTW

Delta Air Lines; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking airline as a Ramp Agent, where you will play a vital role in ensuring customer satisfaction by safely handling baggage and cargo. This position offers competitive pay and numerous benefits, including flight privileges and career development opportunities. You'll work in a dynamic environment with a team dedicated to providing world-class service. If you thrive in a fast-paced setting and are passionate about aviation, this job is an exciting opportunity to advance your career while enjoying a supportive culture focused on teamwork and inclusion.

Benefits

401(k) with company contributions

Paid time off including vacation

Comprehensive health benefits

Flight privileges for employees

Career development programs

Wellbeing programs

Community engagement initiatives

Employee resource groups

Recognition rewards

Access to discounts via Deltaperks

Qualifications

• Respect for privacy when handling personal data.
• Strong verbal communication skills are essential.

Responsibilities

• Safely lift and load baggage and cargo to/from aircraft.
• Operate ground equipment in congested areas.

Skills

Verbal Communication Skills

Basic Computer Skills

Safety Awareness

Ability to Lift Heavy Bags

Education

High School Diploma or GED

Job description

Ramp Agent (Customer Service Agent) - DTW

Pay $16.55 / hour

Employment type: Full-Time

Job Description

Req#: 20805

How you'll help us Keep Climbing (overview & key responsibilities)

• Vision: Deliver world-class service to all customers.
• Mission: Make every customer feel like the most valued person.

As a Ramp Agent, you will work with an innovative team whose goal is to ensure that our customer's baggage and cargo arrive safely and on time to create a positive customer experience. At Delta, our brand is critical to our success. You play a key role in maintaining our brand by exhibiting professionalism and a positive attitude both inside and outside of work. Watch this job preview to learn more about the benefits and responsibilities of this career at Delta. The starting pay is $16.55 per hour, with regular pay increases through 10.5 years. Ramp Customer Service Agents are scheduled to work between 20 to 40 hours per week. Tasks include bending, stooping, twisting, standing, walking, loading and stacking bags, often in confined spaces and adverse weather conditions.

Summary of responsibilities (not comprehensive):

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring on-time connections by guiding incoming and departing aircraft.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Repeatedly lift and load baggage onto carts, ensuring each bag reaches its destination.
• Operate baggage scanners and computers to route baggage and cargo correctly.
• Follow safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in shared values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We focus on sharing success with our employees, offering opportunities to see the world while earning competitive compensation and benefits:

• Competitive salary, profit sharing, and performance incentives.
• 401(k) with up to 9% company contributions.
• Paid time off including vacation, holidays, and parental leave.
• Comprehensive health benefits: medical, dental, vision, disability, and life insurance.
• Family care support: fertility, surrogacy, adoption assistance, lactation support, and backup care.
• Wellbeing programs supporting physical, emotional, social, and financial health, including mental health resources and financial coaching.
• Flight privileges for employees and eligible family members.
• Career development programs.
• Community engagement and sustainability initiatives.
• Employee resource groups promoting inclusion.
• Recognition rewards through Unstoppable Together platform.
• Access to discounts on rentals, insurance, legal services, and childcare via Deltaperks.

What you need to succeed (minimum qualifications)

• Respect for privacy when handling personal data.
• Embrace diversity in people, thinking, and styles.
• Prioritize safety and security for self and others.
• High School diploma, GED, or equivalent.
• At least 18 years old.
• Valid driver’s license.
• Proficient in English.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to lift bags weighing up to 50 pounds frequently and between 50-70 pounds occasionally.
• Willing to work fixed or rotating schedules, including evenings, weekends, holidays, and all weather conditions.
• Pass a drug test, physical ability test, and extensive background check, including fingerprinting.
• Authorized to work in the US.
• Wearing required PPE such as hearing protection, safety-toe footwear, safety headwear, and high-visibility clothing.

What will give you a competitive edge (preferred qualifications)

• N/A

About the company

Delta Air Lines, Inc., is one of the major airlines in the US and a legacy carrier.