Airport Customer Service Agent - DTW (Spirit)

Unifi Aviation LLC in; Detroit (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Unifi Aviation LLC is looking for part-time Airport Customer Service Agents at Detroit Metro Airport. This role involves assisting passengers with baggage and resolving their issues while ensuring excellent customer service. Ideal candidates will have a high school diploma, a valid driver's license, and should enjoy working with people in a dynamic environment.

Benefits

Competitive compensation

Full benefit plan

Unlimited career advancement opportunities

Qualifications

• Valid In-State Driver's License required.
• Ability to lift/carry 70 pounds regularly.
• Must complete ramp and SIDA training.

Responsibilities

• Assist passengers with baggage pick-up.
• Resolve issues with delayed or damaged items.
• Utilize software to track luggage.

Skills

Customer Service

Communication

Problem-Solving

Education

High School diploma or GED

Job description

Airport Customer Service Agent - DTW (Spirit) (Finance)

Airport Customer Service Agent - DTW (Spirit) (Finance)

General information

Job Title

Airport Customer Service Agent - DTW (Spirit)

Date

Wednesday, June 11, 2025

State

Michigan

City

Detroit

Base Pay Rate:

$ 16.50

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."