Airport Customer Service Agent - DTW (Spirit)

Unifi; Detroit (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Unifi is seeking an Airport Customer Service Agent at Detroit Metropolitan Airport. In this customer-facing position, you will assist with baggage handling and provide excellent service to travelers. The ideal candidate will have a high school diploma, local residency, and strong communication skills. This part-time position offers flexible scheduling and opportunities for career advancement.

Benefits

Competitive compensation and full benefit plan

Unlimited career advancement opportunities

Qualifications

• Must be a local resident and at least 18 years old.
• Valid In-State Driver’s License required.
• Ability to pass a pre-employment drug screen.

Responsibilities

• Assist passengers with baggage pick-up.
• Resolve issues with delayed or lost items.
• Utilize computer software for tracking luggage.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Job description

Airport Customer Service Agent - DTW (Spirit)

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Airport Customer Service Agent - DTW (Spirit)

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This range is provided by Unifi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

General information

Job Title

Airport Customer Service Agent - DTW (Spirit)

Date

Wednesday, June 11, 2025

State

Michigan

City

Detroit

Base Pay Rate

$ 16.50

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Summary

Requirements and Description

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  
  

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  
  

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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