Raleigh-Based EdTech Account Manager – Renewals & Growth

IXL Learning; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

IXL Learning, a leading EdTech company, seeks an Account Manager to develop relationships with school administrators, manage renewals, upsells, and retention across the customer life cycle. You will engage with a large portfolio of small accounts in the US and coordinate with sales and marketing to drive adoption and satisfaction.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• BA/BS Degree required.
• Classroom experience and/or related educational field experience of 2+ years preferred.
• Account Management/Customer Service experience a plus.
• Exceptional communication skills - verbal and written.
• Presentation skills.
• Comfortable with technology and passionate about bringing technology into the classroom.
• Energetic self-starter who thrives in a fast-paced team environment.
• Detail-oriented and exceptionally organized.
• Exceptional critical thinking, research, and problem-solving skills.
• MS Office, Google Suite computer skills. Salesforce experience a plus.
• Proven ability to work effectively across teams.
• Ability to multi-task and manage multiple accounts/activities simultaneously.

Responsibilities

• Manage approximately 300-500 small customer accounts on average (under 1000 students).
• Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your territory.
• Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription.
• Develop a deep understanding of IXL’s products and what sets us apart from competing programs.
• Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product usage.
• Effectively communicate new product enhancements and benefits to existing customers virtually.
• Conduct regular territory review meetings with internal stakeholders to communicate territory health and trends.
• Accurately track all customer-related activities, communication, and opportunities in Salesforce.com.
• Gather customer feedback to help improve and enhance product offerings.

Skills

BA/BS Degree

Account Management

Customer Service

Exceptional communication

Presentation skills

Multitasking

Team collaboration

Tech-savvy

Detail oriented

Critical thinking

MS Office

Google Suite

Salesforce experience

Education

BA/BS Degree

Tools

Salesforce

MS Office

Google Suite

Job description

IXL Learning, a leading EdTech company, seeks an Account Manager to develop relationships with school administrators, manage renewals, upsells, and retention across the customer life cycle. You will engage with a large portfolio of small accounts in the US and coordinate with sales and marketing to drive adoption and satisfaction.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.