EdTech Membership & Education Solutions Specialist

IXL; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

IXL Learning, a leading EdTech company in Raleigh, NC, seeks a Teacher Membership Specialist who will respond to inquiries, solve problems, and ensure a best-in-class experience for schools and educators. You will manage purchases, upgrades, and renewals while promoting product features.

The role emphasizes fast learning, independent project work, and teamwork within the Membership Services team. A Bachelor’s Degree and 1–2 years in customer service or education are preferred.

Qualifications

• Bachelor’s degree required.
• 1–2 years in customer service, sales or educational organization.
• K-12 classroom experience is a plus.
• Comfortable with technology.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Handle inbound trial and small quote requests, answer sales and product questions, provide pricing, log customer interactions in Salesforce.
• Respond to membership questions and assist with account purchases, upgrades, renewals, and inquiries.
• Communicate key product features and benefits via email and phone.
• Process purchase orders, credit cards, and checks.
• Provide exceptional customer service to current and prospective customers.
• Support IXL classroom and school site license accounts.

Skills

Customer service

Sales

Communication skills

Independent work

Teamwork

Problem solving

Technology fluency

Education

Bachelor’s Degree

Tools

Salesforce

Job description

IXL Learning, a leading EdTech company in Raleigh, NC, seeks a Teacher Membership Specialist who will respond to inquiries, solve problems, and ensure a best-in-class experience for schools and educators. You will manage purchases, upgrades, and renewals while promoting product features.

The role emphasizes fast learning, independent project work, and teamwork within the Membership Services team. A Bachelor’s Degree and 1–2 years in customer service or education are preferred.