K-12 EdTech Account Manager - Renewals & Growth

IXL; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

IXL Learning is seeking an Account Manager to serve K-12 schools in the Raleigh-Durham area. You will manage 300–500 small accounts, drive renewals, upsell opportunities, and foster student engagement across the customer lifecycle.

You will build relationships with school administrators, collaborate with sales and marketing, and diligently track activities in Salesforce to ensure a top-tier customer experience and ongoing product usage.

Qualifications

• BA/BS degree required.
• 2+ years classroom/educational field experience preferred.
• Account management or customer service experience a plus.
• Exceptional communication skills, verbal and written.
• Presentation skills and ability to multi-task across teams.

Responsibilities

• Manage approximately 300–500 small customer accounts in Raleigh area.
• Proactive outreach to expiring subscriptions via phone, video, email, and campaigns to secure renewals.
• Build and nurture relationships with school administrators to drive engagement and renewals.
• Develop product knowledge and communicate enhancements to customers.
• Track activities and opportunities in Salesforce and coordinate with internal teams.

Skills

Account management

Customer success

Communication

Presentation skills

Education

BA/BS Degree

Tools

Salesforce

MS Office

Google Suite

Job description

IXL Learning is seeking an Account Manager to serve K-12 schools in the Raleigh-Durham area. You will manage 300–500 small accounts, drive renewals, upsell opportunities, and foster student engagement across the customer lifecycle.

You will build relationships with school administrators, collaborate with sales and marketing, and diligently track activities in Salesforce to ensure a top-tier customer experience and ongoing product usage.