Railway Ticket Agent — Guest Experience Lead

Xanterra; Williams (AZ); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Free gym and pool access

Free train tickets

Free entry to Bearizona

Exclusive retail and dining discounts

Job summary

Grand Canyon Railway and Hotel, operated by Xanterra Parks & Resorts, seeks a Railway Ticket Agent in Williams, AZ to join our Transportation team. You will handle ticket batching, reservations, and guest inquiries at the Ticket Counter, ensuring accurate transactions and friendly service.

This part-time role offers $17.85 per hour with benefits such as free gym/pool access, free train tickets, and exclusive discounts across Xanterra properties.

Qualifications

• Must be at least 16 years old.
• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 year of computer experience.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally making phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Skills

Customer service

Cashier experience

Computer experience

Bi-lingual

Job description

Grand Canyon Railway and Hotel, operated by Xanterra Parks & Resorts, seeks a Railway Ticket Agent in Williams, AZ to join our Transportation team. You will handle ticket batching, reservations, and guest inquiries at the Ticket Counter, ensuring accurate transactions and friendly service.

This part-time role offers $17.85 per hour with benefits such as free gym/pool access, free train tickets, and exclusive discounts across Xanterra properties.